White Screen with CiviContribute

[milapunk]

I saw a post from a few months ago that talked about the white screen of death in CiviContribute.  I am using Authorize.net and have been receiving the white screen after I attempt to run a transaction.

I disabled e-mails as was suggested in the previous post, but did not have the same success.
I do not have access to the Apache logs to find out what is going on.

Any suggestions as to how to fix this?

Amazingly enough I have a different drupal module on the same site that runs Authorize.net transactions just fine with the same login id and settings, so it seems it must be something with CiviCRM

In addition, on occasion I get a notice that says

Payment Processor Error message
: 9003:MD5 Verification failed

Once again, I am using the same settings and hash values as in all my other payment systems.

Thanks

Mila

[Donald Lobo]

for white screen issues, u definitely need access to your apache logs. please work with your hosting provider to get those logs

lobo

[sypl]

I'm also having a white screen issue, and it happened pretty suddenly. I configured a contribution page and it worked beautifully for while, then one day all we got was a white screen.

Looking in the logs I seem to be getting out of memory errors, like so:
myorganisationname.org [Thu Jul 29 17:24:37 2010] [error] [client 174.34.144.211] PHP Fatal error:  Out of memory (allocated 28573696) (tried to allocate 79 bytes) in /home/sites/myorganisationname.org/public_html/sites/all/modules/civicrm/packages/HTML/QuickForm/select.php on line 305, referer: http://www.myorganisationname.org/civicrm/admin/contribute?action=update&reset=1&id=4

Is this a civi problem or one with my host?

[Kurund Jalmi]

You should increase your memory_limit for php. CiviCRM need at least 64MB php memory

Kurund

[sypl]

It's already set at 256MB! I think the error shows it already used that much ("allocated 28573696"), right?

[Dave Greenberg]

We've seen "out of memory" errors on sites when the DB connection was misconfigured or "broken" (i.e. DB not available on DB server). Are any CiviCRM pages working? If you get this error for any CiviCRM page - then I'd guess that something has happened with your DB and you should definitely contact your hosting provider.

[sypl]

No, almost everything is working fine. I can view and add contacts, and I even managed to do an export of hundreds of contacts today.

I can create mailings fine, but another function I'm having trouble with is sending them out, in that it's sending them out at a snail's pace. Again, it seems to be the same out of memory error. Here's what the logs say:

Code:

myorganisationname.org  [Sun Jul 25 09:29:58 2010] [error] [client 119.6.72.9] PHP Fatal error:  Out of memory (allocated 28049408) (tried to allocate 86123 bytes) in /home/sites/myorganisationname.org/public_html/sites/all/modules/civicrm/packages/Net/SMTP.php on line 903

myorganisationname.org [Sun Jul 25 09:30:39 2010] [error] [client 119.6.72.9] PHP Fatal error:  Out of memory (allocated 27787264) (tried to allocate 35 bytes) in /home/sites/myorganisationname.org/public_html/sites/all/modules/civicrm/CRM/Utils/Array.php on line 53

myorganisationname.org [Sun Jul 25 09:32:43 2010] [error] [client 119.6.72.9] PHP Fatal error:  Out of memory (allocated 27787264) (tried to allocate 42062 bytes) in /home/sites/myorganisationname.org/public_html/sites/all/modules/civicrm/packages/Mail/mimePart.php on line 259

Have already contacted host about this to see if it's a problem on their side, but I wonder also if there's some kind of memory leak going on with civi.

[Dave Greenberg]

Might be (memory leak). If you're you actually still running CiviCRM 2.2 as your forum profile indicates you should definitely upgrade to the latest version.

[Donald Lobo]

28049408 / ( 1024 * 1024 ) = 26Mbytes

u'll need at least 48 or 64M for civicrm to run

lobo

[sypl]

Sorry everyone, it was a memory related issue. Apparently my .htaccess and php.ini file were placed in the wrong place. Not sure why this suddenly happened this month though; I don't remember making any changes to them..

Sorry for taking up your time, and thanks for all the help.