Firefox Enable Cookies Error when making a donation

[jgowans]

I'm getting an error when submitting a donation via firefox (3.5.7) that is asking me to enable cookies.  The problem is that cookies are, in fact, enabled.  I've tested the contribution page across other browsers and it works well.  Also, some users of firefox are able to make a donation perfectly.  We've attempted this across 7 or 8 computers using firefox, and it's 50/50.  Every time it fails, it's the same 'enable cookies' error.  Any insight would be most appreciated.

Sorry. A non-recoverable error has occurred.

We can't load the requested web page. This page requires cookies to be enabled in your browser settings. Please check this setting and enable cookies (if they are not enabled). Then try again. If this error persists, contact the site adminstrator for assistance.

Error type: Could not find a valid key.

[Donald Lobo]

1. what version are you runnng

2. can u cut-n-paste the contribution page url and the url that you get when u get the above error

thanx

lobo

[jgowans]

Donation Page: https://leightonlord.com/donor/index.php?option=com_civicrm&view=Contributions&Itemid=3

Joomla 1.5.15

CiviCRM 3.1.2

[Dave Greenberg]

I just got as far as confirm page w/o that error (and generally it would show up after submitting first page w/ form data filled in). Using FireFox 3.5.7 (fyi) - wondering if your cookies are enabled for that site ??

[jgowans]

I compared all of the cookie-related setting between this install and another install (Joomla 1.5.15 and CiviCRM 3.0.2) on the same server.  Everything matched up perfectly.  Only difference between the two is the version of CiviCRM.

[jgowans]

Backtrace yielded:

/public_html/donor/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php, backtrace, 257
/public_html/donor/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php, fatal, 213
/public_html/donor/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php, key, 146
/public_html/donor/administrator/components/com_civicrm/civicrm/CRM/Contribute/Controller/Contribution.php, __construct, 58
/public_html/donor/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(206) : eval()'d code, __construct, 1
/public_html/donor/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php, eval, 206
/public_html/donor/components/com_civicrm/civicrm.php, invoke, 81
/public_html/donor/components/com_civicrm/civicrm.php, civicrm_invoke, 24
/public_html/donor/libraries/joomla/application/component/helper.php, require_once, 162
/public_html/donor/includes/application.php, renderComponent, 124
/public_html/donor/index.php, dispatch, 68

[gravel]

I can confirm we are also having the same situation with a 3.1.2 install using Firefox 3.5.8.

Difference is that were are living it with an Event Registration form.

Our URL is here :
http://ciraweb.productioninternet.com/civicrm/index.php?option=com_civicrm&task=civicrm/event/register&id=2&reset=1&lcMessages=en_US

Nothing special about the Firefox installation other than the Web Developer Toolbar.

Cookies are enabled.

Alexandre Gravel.
Toast Studio Inc.

[Dave Greenberg]

Just tried that site (Firefox 3.6 on MAC OSX) - no errors. (Went as far as Confirmation page, where I would expect to see the error on initial submit of first form page).

[menasor2782]

Was there a clear solution to this problem? I'm having the same problem with a contribute page. On Safari and in test it works fine, but in firefox, chrome, opera, and IE8 it gives me that error.

[Dave Greenberg]

Nope. We weren't able to recreate it. You might want to start another thread and provide as many details as possible as well (esp including exactly when in the flow you're getting the error). Also include a link for folks to try it out if possible.

[zesgar]

I am having similar issues... It is tough for me to recreate because it works on my computer but about every 4th donator will contact us with problems...

[luthien]

I'm having the same problem with Joomla 2.5.4 and civicrm 4.1.1. If fails for Firefox 12.0 and safari, but it works for chrome.

[rogerfillion]

The remember_me module cause this problem for me, I have Drupal 7.34 and Civicrm 4.5.4