email template not showing price set correctly

[Yoda_Oz]

hi,
as the title suggests my email template for an event registration is not showing the price sets correctly.

what is showing up in the price set <td> is on one line the amount, then a space, then the radio option, then a space, the a hyphen then a space then the registering person's email address. similar to this:
$330 2 yes - me@here.com

im assuming its meant to look more like the confirmation screen where it shows 4 rows:
1. title
2. labels of item, qty, unit price, total price
3. the details of the above
4. the event total

looking at the message template im stumped as to even how the email address gets in there in the first place!

[Rahul Bile]

Have you done any manual changes in Message templates of Event Reciept (system workflow messages )?

Rahul.

[Yoda_Oz]

no, it's the default message.

[Rahul Bile]

I tried to replicate the same and got the proper mail. Find the attached screenshot.
Could you create the same priceset on demo, so will be easy to investigate further.


Rahul.

[Yoda_Oz]

ok..
created the same price set on demo server joomla.demo.civicrm.org called mason squad. has 2 prices:
1. how many classes
2. gym entry fee.

i copy and pasted the message template from demo server to my own server and had the same issue. so i don't think it's the code from the template unless you used the drupal demo...

[Rahul Bile]

Do you have a fresh install of CiviCRM 3.1.5 or upgarded ? (if upgraded then from which version ?)

Rahul.

[Yoda_Oz]

fresh install

[Kurund Jalmi]

Looks like this issue is specific to your install, so I would suggest hiring someone from professional list to investigate it.

Hth
Kurund