Authorization required for dashlets

[Erik Brouwer]

Last week we changed two things on our server and network with CiviCRM:

• Civi users used to access Civi through the default Drupal login mechanism but now they automatically login with their LDAP account.
• We upgraded our server from php 5.2 to php 5.3.

All works well in CiviCRM, but one thing: the Civi dashlets give an authorization error:

Authorization Required

This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.
Apache/2.2.14 (Ubuntu) Server at insitetest Port 80

Any suggestions as to what we can do to solve this? This problem did not occur before and when I log in with admin rights through a seperate URL they function properly as well.

[Donald Lobo]

erik:

easiest and quickest might be to get on irc and ping kurund

seems like some permissioning / caching issues?

lobo

[davyivins]

I'm having the same problem. While setting up a new CiviCRM 4.1.1 instal (Drupal6) I messed up the import of contacts. So I deleted them all (except myself as the current user). Since them am getting the same error.

Could you post the solution here?

[Erik Brouwer]

Hi, I'm afraid we didn`t solve it because given the local circumstances, it didn`t have enough priority. You should probably take Lobo`s advise and contact Kurund on Irc: http://webchat.freenode.net/?channels=#civicrm

[davyivins]

Thanks Eric - will try Kurund. If I get an answer I'll add it here.

[dbenton]

Any resolution on this, davyivins? I have just set up a dev server and am seeing this issue (on dev but not prod). I'm using drush to sync the database and git to keep files in line. Users are logging in through Drupal.

[davyivins]

Regret no. I was very early in my dev so I reinstalled and reimported the contacts problem went away. 

[fen]

I see this issue on my dev server but not in my sandbox.  I see this in the logs:

Code: [Select]

[Mon May 13 12:26:34 2013] [error] [client ##.##.##,##] user  not found: /civicrm/dashlet/activity
[Mon May 13 12:26:35 2013] [error] [client ##.##.##,##] user  not found: /civicrm/dashlet/blogSeems to be a missing user?  I don't think I configured one for my sandbox any differently...

[lcdweb]

just ran into this when moving to a new server as well. anyone find a solution?
I'm not getting anything in the civi or apache logs to work with.

[fen]

@lcdweb - so sorry I didn't post my solution earlier.  Don't know in what thread/forum I found the suggestion, but I completely removed and re-installed CiviCRM in place following the instructions here:

http://wiki.civicrm.org/confluence/display/CRMDOC32/Moving+an+Existing+Installation+to+a+New+Server+or+Location

...and it worked!  Hell if I know why.

[marshcast]

Just for info, I found that from this doumentation page:

http://wiki.civicrm.org/confluence/display/CRMDOC32/Moving+an+Existing+Installation+to+a+New+Server+or+Location

the problem was fixed by going to the "rebuild the menu's" uri at:

http://<drupal_site>/index.php?q=civicrm/menu/rebuild&reset=1

There are a few url's towards the end of the procedure in the documentation page for rebuilding parts of the DB in drupal. May be worth trying those before starting all over again.

Good luck