Support (offered by community volunteers) > Using Core CiviCRM Functions

Dashboard hangs and never finishes loading

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miko:
The CiviCRM dashboard, since upgrade, now never loads dashlets and hangs.  See attached.  I've seen this problem posted elsewhere and the other people were advised to clear their caches.  But I've done this in all browsers.

There was some comment about the need to clear session caches during upgrade to 3.4.1 but I tried to follow all of the upgrade instructions- if something is wrong with the CiviCRM cache- how can that be fixed.  I tried clearing it again.

Basically nothing I've tried works.  If anyone can list other possible causes or solutions, I'd be grateful.

Hershel:
You should clear the CiviCRM template cache--delete all files and directories in

sites/default/files/civicrm/templates_c

If that fails, then you will need to use Firebug for Firefox and look in the Net tab for any errors.

miko:
Hi Hershel- thanks.  That didn't help.  I'm also not seeing any errors in NET.  The list is HUGE.  Are errors a different color?

Hershel:
Unfound files should be in red. Perhaps compare the NET tab of your install to the demo : http://drupal.demo.civicrm.org/civicrm

Also, try using the Garland theme on your install, to make sure your theme is not the issue.

miko:
Thanks.  It's not the theme because the same happens in Garland.  When looking at NET, nothing is red.   I'm so bummed.  I'm wondering- is it a problem to RE-UPGRADE to the same version of CiviCRM?  I'm considering trying that.

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