Support (offered by community volunteers) > CiviMail installation and configuration

CiviMail reports success, but mail never sent

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philstevens:
I've got an instance of CIviCRM (Drupal, 3.4.5) with CIviMail that I am configuring. The mail component has proved itself to be maddening. I can send mail directly from the postfix if I telnet localhost port 25 and issue MAIL FROM: and RCPT TO: commands. I can send mail using the PHP mail() function by using a simple template. The option to send a test email in the admin console works. All settings have been triple checked. If we create a new mailing and send a test email from the CIviMail interface, it reports success but nothing is sent. Nothing appears in the postfix logs either. If we go ahead and schedule the mailing for immediate delivery, the cron runs (wget method) and the status shows as complete, but again nothing actually goes out and nothing appears in any logs.

Where is the best place to start debugging this?

Donald Lobo:

can u check and ensure that you have not enabled the "logging" option in civimail in your civicrm.settings.php file

there should be some log messages in your postfix logs when doing a test mail etc

lobo

philstevens:
/* facepalm */

Brilliant...Thanks lobo, that was it (and that was why the body of each of the mailings was in that log file). Now to test the bounce feature.

cheers,

ps

redwoodenergy:
I have a similar problem on Joomla 2.5 and CiviCRM 4.1.2

Only, I have checked the Mail_Log setting and it is not enabled.

I have scheduled a mailing, refreshed the queue, the report says that the mailing was successful, but nothing is sent to the contacts.  I know because I am one of them.

Test emails send without a problem.  This is a fresh install.  I can't figure out what is wrong.

Help?

Thank you!

Donald Lobo:

1. by test emails are sent, i assume u mean they are delivered to your inbox

2. if the above is true, most likely your mail server is refusing to send emails with a verp address. Seems like it is accepting the email and returning success but not delivering the email. Might want to check your mail log and get more details as the mail flows thru the system

lobo
 

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