Support (offered by community volunteers) > Using CiviMail

STMP mail error

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ken:
@mattrick00,

On step 2 of the mailing wizard, there is a checkbox labeled 'Track Replies?'. Try unchecking that.

When that is checked, the REPLY TO header is set to the VERP address which Bluehost says is invalid, and the FROM header is set to one you enter at Step 3. When unchecked, the REPLY TO and FROM addresses are both set the one you set at Step 3.

You will lose the ability for CiviCRM to track who replied to your email, and some bounces you will need to process by hand (eg, when the failure is not reported at the time CiviCRM sends the email).

xavier:

--- Quote from: mattrick00 on October 14, 2011, 05:16:57 pm ---Ok, just talked with Bluehost again. Apparently, even though I have entered a valid email address, password, SMTP server, and SMTP Port in both Joomla and CiviCRM (hence, why it works when I send a test email), the Bluehost tech looked up the error message generated when I try to send a test mailing in CiviMail and it fails--and to Bluehost, it looks like the email is coming from a completely different username.

I have setup info@communitybikeproject.org as the FROM email address, yet Bluehost sees the email as from b.79.3142.33725ac05f6ba4c8@communitybikeproject.org. Since that is not a valid username, Bluehost is rejecting the email.


--- End quote ---

It means that you haven't properly configured the mail account. To be able to track who bounces, civimail uses a technique called VERP, where each sender email is unique.

You need to create a mailbox (different than info) and set up the bounce processing.

It was described on the previous version of the book, couldn't find it right now, I've asked the updated where they put it (check out the wiki, that's probably there too).

ken:
Xavier's right - the VERP address lacks the prefix 'account+' eg info+b.79.3142.33725ac05f6ba4c8@communitybikeproject.org

That's set up in (and I'm doing this from memory as I'm not in CiviCRM) Administer > CiviMail > Email Accounts

mattrick00:
So, I have never had the "Track Replies" box checked at all...or any of the boxes on step 2 of the mailing wizard.

I did try setting up a new account: bounce@communitybikeproject.org [nofollow] and put that info in the Administer > CiviMail > Mail Accounts setup. However, I'm still getting the same error...Clearly, I still have something setup wrong...

Here's how Administer > CiviMail > Mail Accounts is set up:

Name: Default
Server: mail.communitybikeproject.org
Username: bounce@communitybikeproject.org [nofollow]
Password: xxxxxx
Localpart: bounce+
Email Domain: communitybikeproject.org
Return Path: (blank)
Protocol: LocalDir
Source: (blank)
Use SSL?: (unchecked)
Default Option?: (checked)

And my Configure > Global Settings > Outbound settings:

SMTP Server: mail.communitybikeproject.org
SMTP Port: 26
Authentication?: Yes
SMTP Username: info@communitybikeproject.org [nofollow]
SMTP Password: xxxxxxxxx

And my Joomla > Site > Global Configuration > Server > Mail Settings settings:

Mailer: SMTP Server
Mail from: info@communitybikeproject.org [nofollow]
From name: CBPO
Sendmail Path: /usr/sbin/sendmail
SMTP Authentication: Yes
SMTP Security: None
SMTP Port: 26
SMTP Username: info@communitybikeproject.org [nofollow]
SMTP Password: xxxxxxx
SMTP Host: mail.communitybikeproject.org


Now, I feel like I'm missing something simple...

Matt

xavier:
Hi,

Is the email sent the same or is this bounce+b.xxxx@ ?

Try sending an email to info+test@bike see if bluehost supports the plus notation.

Btw, can't you use mail() instead of smtp?

X+

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