Names missing on labels for individual contacts who are imported

[clarkac]

I printed some labels for individuals and noticed that for some individuals names were missing but addresses are ok.  I realised that these were individuals who I had imported into the system.  Other individuals on the labels, who had not been imported,  were correctly printed.   The names of the people who didn't print on the labels show up just fine otherwise in the system, which is puzzling.  I have reproduced this on the sandbox    The name of the individual in the sandbox whose name does not print on labels is Judy Smashski of 777 Manor Park, Newport.  Give it a try!

Andy Clark
I'm running 4.1b3 under WP.

[clarkac]

Update on this... I tried printing labels for households and organisations that have been a mixture of imported and entered as well as individuals.  The same problem exists for these as well -  those that have been imported are missing the first line on the labels, whereas those that have been entered online are ok.

Andy Clark
I'm running 4.1b3 under WP.

[Kurund Jalmi]

Since you imported contacts, I think you addressee greeting is not set, hence {contact.addressee} token is not evaluated and you get empty line.

I would suggest running updateGreeting script to fix this problem. Check "Update Greetings and Addressees" section on below link:
http://wiki.civicrm.org/confluence/display/CRMDOC41/Managing+Scheduled+Jobs

Hth
Kurund

[xavier]

Alternatively, you could modify the label so it uses {contact.displayname} instead of contact.addressee. We dot it (with first name & last name) but don't have mixed household with individuals

X+

[clarkac]

Thanks for the responses.  Bear with me here, I'm new at this but I can't figure out the command line format for running the updateGreeting script from the scheduled jobs screen.  I seem to have tried every combination without success. e.g. I entered 'ct=individual gt=addressee' but that doesn't work.  I get this msg 'Error message: Mandatory key(s) missing from params array: gt'      What should these parms be?

[clarkac]

I did try contact.displayname but it didn't work.  The help doesn't list this as an available token, by the way.

[Kurund Jalmi]

  I seem to have tried every combination without success. e.g. I entered 'ct=individual gt=addressee' but that doesn't work.  I get this msg 'Error message: Mandatory key(s) missing from params array: gt'      What should these parms be?

I tried below and worked for me.

php bin/cli.php -u user -p password -e Job -a update_greeting --ct=Individual --gt=addressee

Kurund

[clarkac]

Thanks for the reply.  I'm running this by adding these parms to the 'Scheduled jobs' screen, and so I added --ct=Individual --gt=addressee, executed the job and it failed (see below).  In this screen do I need to put the other parms in as well i.e. "-u user -p password -e Job -a update_greeting"  ?

Parameters raw (from db settings):
--ct=Individual --gt=addressee

Parameters parsed (and passed to API method):
a:2:{s:7:"version";i:3;s:4:"--ct";s:15:"Individual --gt";}

Full message:
Finished execution of Update Greetings and Addressees with result: Failure, Error message: Mandatory key(s) missing from params array: ct, gt

[Kurund Jalmi]

Oh ok, I thought you were running via command prompt. In this case you just need to enter ct=Individual and then on next line gt=addressee

Let me know if that works

Kurund

[clarkac]

Thanks, that worked    I guess the problem is that this is a new way of running jobs with 4.1?  So I didn't find any documentation on how to set these parms, as they were all related to previous methods.  Anyway, many thanks, this seemed a big problem to me and I'm so glad it's fixed.

[Kurund Jalmi]

So I didn't find any documentation on how to set these parms, as they were all related to previous methods.

Can you please update the wiki instruction on this.

Thanks
Kurund

[clarkac]

OK, will do.