Ability to edit the Subject of a Case

[petednz]

Am i missing something really obvious here?
Is there a way in the UI to edit the Subject of a case?
If not, is there a problem with changing them in the DB?

[Erik Hommel]

Hi Pete,
what do you mean with the subject of the case?

[petednz]

hi erik - each Case has a Subject - much like an Activity does

Once a case is created with a subject, if i go to Manage i can edit various things but can't see where to edit the subject

Case Type, I can edit

Status, I can edit

Start date, i can edit.

This is 3.4.7

[Erik Hommel]

Pete, all you can do in standard Civi is update the subject of the 'Open Case' activity, which is the same as the case subject if you open it. This does NOT change the subject of the case itself in the database later though......but that subject is not shown in Civi as far as I can see?
So I would say this is a bug, can you report it?

[johking]

Hi Pete

Did you report this as a bug and did it get any further?

Also, to ask again one of your original questions - is it OK to edit the subject in the database?

Thanks

Jo

[petednz]

hi jo - don't think i ever got back to this - client just accepted that this was how it was

[johking]

Aha - a helpful client!

Thanks for replying so swiftly

Jo

[ChrisChinchilla]

For anyone else looking, I found a fix for this.

It's to do with the XML processor for activities that get created, if it's not an open case task it doesn't add a subject. Which makes sense, but my client had a justification for this not being the case.

So create a copy of CRM/Case/XMLProcessor/Process.php

and at line 350, simply add

'subject' => CRM_Utils_Array::value('subject', $params) ? $params['subject'] : $activityTypeName,

Basically a straight copy and past from line 331 above.

[Donald Lobo]

hey chris:

can u please file an issue and the patch. we can get this fix into 4.4

thx

lobo

[ChrisChinchilla]

Sure thing, wasn't entirely sure if it was a 'bug', but will do!

[demeritcowboy]

This topic was about the subject for the case, not for prepopulated activities. I'm a little confused by the post?

[ChrisChinchilla]

Issue and patch logged.

[Dave Greenberg]

Chris - I agree w/ demeritcowboy's question. Seems like the issue / patch you filed is about prepopulating case activity subjects w/ the activity type name. This thread was about setting civicrm_case.subject as far as I understand it.

[ChrisChinchilla]

I know, but Donald seemed to respond to my point (which was added out of context, yes) and noted it as an issue. Maybe we misunderstood each other.

Still, wether this was the right place or not, it's still a potential point of confusion and maybe the bug stands.

[PrincessAng417]

I'm resurrecting this thread because the original purpose of it seems to have been dropped, but its original purpose is exactly my question.

Is it a bug that there is no way to edit the Subject of a Case?