Mailings not sending

[dkandl]

First off I am able to test outbound e-mail and it works but when I try to send out mailings it shows a completed status but they do not go through... Any ideas?

[Masked Marauder]

I'm running CiviCRM 4.1.1 under drupal 6 on a hostmonster account and my out-going SMTP (also on hostmonster) works OK.

Civimail mailings, test & actual, both fail.  A typical error message is shown below.

Note the account name in the SMTP block, 'b.57.63.f459e3359a08f375'.  That is not the correct name.  The outgoing email host field is correct, but the account name value used looks random, or maybe a deformed ip number.  The gibberish field varies from one attempt to another, but everything else remains the same.

Note also the "Verification failed for <@YYY.org>" where the account name is blank.  In the SMTP test the specified account name is correct.

I've reset the SMTP account, changed passwords, & etc, several times and the test still works while the mailings test continues to fail.

At approximately which line in which file does the SMTP info come into the mailings processing flow?

Error Details
Additional Details:
Array
(
    [callback] => Array
        (
           

• => CRM_Core_Error
[1] => handle
        )

   

[cod e] => 10005
    [message] => Failed to add recipient: edstrom@XXX.com [SMTP: Invalid response code received from SMTP server while sending email.  This is often caused by a misconfiguration in Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP). (code: 550, response: Verification failed for <@YYY.org>
No Such User Here
Sender verify failed)]
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="Failed to add recipient: edstrom@XXX.com [SMTP: Invalid response code received from SMTP server while sending email.  This is often caused by a misconfiguration in Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP). (code: 550, response: Verification failed for <b.57.63.f459e3359a08f375@YYY.org>
No Such User Here
Sender verify failed)]" code=10005 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)

[Donald Lobo]

the gibberish email is the verp address which is used to track bounces et al.

You'll need to get your host to allow wildcard addresses of a specific format to send email from your account

lobo

[Masked Marauder]

Thanks!  This helped me sort the problem out.

I don't know how common this situation is among various hosting sites, but on hostmonster the email account username IS the  the email address (name@domain) for the purpose of authentication. 

In civicrm/packages/Mail/smtp.php a non-empty reply-to field is substituted into the FROM email field (around line 275).  Somehow the VERPed address in the modified FROM field leaks into the authentication process somewhere downstream and that was causing the hostmonster email service to reject the mail since there is no r.97.99.9cdcd363a0726acb@firebare.org account to log in to.

I commented out that block and everything seems to be working properly now.

[bluenosejr]

I ended up commenting out the same block to get outgoing mailings to work.  What is the final solution to this?

[cwyant]

Commenting out the block worked for me. Thanks!

[irebout]

I changed Verp to ";" in Godaddy's settings this seemed to work for me. 

[gsoundsgood]

Hi!
I am on bluehost and I also commented out that bloc in the smtp.php around line 275.

Everything is working fine now. Thanks!

[kc6ape]

gsoundsgood, could you post exactly what you commented out in thr smtp.php file? I am using bluehost and have the same problem.

This is what I have in the file starting at line 273 and ending at line 276

if (!isset($from)) {
            $this->_smtp->rset();
            return PEAR::raiseError('No From: address has been provided',
                                    PEAR_MAIL_SMTP_ERROR_FROM);

Thanks for your help

[liyaqat]

Hi All,

Thank you to everyone at CiviCRM for all the hard work  I am experiencing the same problem.
I have a Joomla site using CiviCRM that is hosted by BlueHost. I updated the smtp.php (in the civicrm folder) and commented out:

if (!empty($headers['Return-Path'])) {
            $from = $headers['Return-Path'];
        }
      


Before this I could not send test mails during the mailing process. Now I can send the test mail but the mailing never goes through.

It just says Scheduled but never sends. Any help would be much appreciated.

Kind regards,

[kc6ape]

liyaqat,
Thanks so much that did the trick I can now send my group mailings on Bluehost.

[fouad]

Yep,

I still got this problem too..
I can send the test mail but the mailing never goes through.
It just says Scheduled but never sends.

The mailings are only able to be kicked off manually from within the scheduled job menu.

I have correctly setup cron jobs for this too and the log shows that cron is kicking it off but as said, the mailing status remains "scheduled" ??

Also  the 2 users ( civimail and bounce ) are known in CiviCRM/Mail too, with even admin rights ( Inwordpress this is the only option, no ACL possible).

Cron config (/etc/cron.d/civimail) :

# This must be set to the directory where civicrm is installed.
CIVI_ROOT=/var/www/virtual/******/wp-content/plugins/civicrm/civicrm

# Location of the PHP Command Line Interface binary.
# nice -19 forces to run at a lower priority than the web server
PHP=nice -n19 /usr/bin/php

# line to be modified according to the informations below
# like this: PARAMS= -j -s<default or domain> -u<user> -p<password> -e Job -a process_mailing
# Sample data here below.
# Create a Drupal user named "mailprocess" or the like with proper permissions to send mailings
# and put here its credentials (-u and -p options).
# Blankspaces matter.
PARAMS= -j -sdefault -u civimail -p *****  -e Job -a process_mailing
PARAMSBOUNCE= -j -sdefault -u bounce -p ******  -e Job -a fetch_bounces

# cronjob send
# m h dom mon dow command
*/5 * * * * apache cd $CIVI_ROOT; $PHP bin/cli.php $PARAMS
*/15 * * * * apache cd $CIVI_ROOT; $PHP bin/cli.php $PARAMSBOUNCE



Log:

CROND[18287]: (apache) CMD (cd $CIVI_ROOT; $PHP bin/cli.php $PARAMS)


Please help...

 
 

[Donald Lobo]

before putting in cron, i would try and get it working from the command line

check your logs etc to see if there are any error messages once the command line job finishes

lobo

[fouad]

Did that before too, and again just now, nothing in any log is to be seen, also command finished without problems because no error was thrown..

---
civicrm]# php bin/cli.php  -j -sdefault -u civimail -p ****  -e Job -a process_mailing
civicrm]#

---

[liyaqat]

Any help guys? I really need to get this working :-(

I commented out the piece of code, got the test mail to send but mailing does not send, stays on scheduiling.

Any ideas on how I can debug this?