Support (offered by community volunteers) > Post-installation Setup and Configuration

Custom Field not editable

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jclmavg:
We're setting up Civi and so far we thought we were doing good, but here's one thing we've run in to and have been unable to solve.

Perhaps one of you has an idea. When we add acustom field and we assign this to a case type, the custom field shows up properly when you add a new case. So far no problem. When opening the case afterwards, the custom field does show up including the edit button, but clicking the edit button does absolutely nothing.  ???

We've gone through all different kinds of options, but nothing works. We even deleted the case types again, recreating everything, but nothing. The edit button does nothing, the editing window does not pop up.

This is a wordpress installation by the way.

Donald Lobo:

can you see if you can reproduce this on our drupal and wordpress demoes

http://demo.civicrm.org/

lobo

jclmavg:
Hi Lobo,

On the wordpress demo site it works ok. I'm perplexed, it's as if some script is not working properly. The editing button is there, but clicking it does nothing. The pop-up window just does not appear. We even tried a clean install of civi today, still did not solve it. ???

Weird thing is, the pop-up window does show up for example when clicking add new role when on the case summary screen.

Wordpress version we are running on is 3.3.2.

Could the problem be in any way related to using a custom case type?

Dave Greenberg:
Did you try enabling Firebug and using the console to see if there are errors reported. I think there will be an ajax call showing up to load the dialog - so you can also right click to open that in a new tab (which might reveal an error msg).

jclmavg:
I did not find any errors, I checked with Chrome. This is how it looks in the code:

<a href="#" class="button" style="margin-left: 6px;" onclick="updateCaseCustom(1, 1, 2, 3); return false;"><span><div class="icon edit-icon"></div>Edit</span></a>

I still think it might have something to do with using custom case types? I can't test custom case types on the demo site.

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