CiviCase Error

[Toeterniettoe]

Hi,

I've created 3 case types. Yesterday I tested my casetypes and all worked fine. Today I don't get to see my actions in a newly made case and I cannot open the dashboard, I get this error:

Sorry but we are not able to provide this at the moment.
Het configuratiebestand voor het aangegeven dossiertype kon niet geladen worden: 'Settings'

I didn't change anything to my system. I updated my configuration file, but did not really change something that could damage CiviCase.

Anyone who knows what could be wrong?

[petednz]

any chance the path to you custom templates got changed in civicrm/admin/setting/path?reset=1

[Erik Hommel]

Or did you perhaps move your xml configuration folder?

[Toeterniettoe]

The custom templates directory wasn't configured. Now it is .../sites/default/files/civicrm/templates_c
My configuration folder is still at the same place as when installing CiviCRM: .../sites/all/modules/civicrm/CRM/Case/xml/configuration
I deleted the configuration.sample folder, but I suppose that's not the problem.

I went to take a look at the reports in Drupal and found these 2 debug messages:

1.

Code: [Select]

$Fatal Error Details = Array ( [message] => Het configuratiebestand voor het aangegeven dossiertype kon niet geladen worden: 'Settings' (lees meer...) . [code] => )(location: [URL]/civicrm/case?reset=1)

2.

Code: [Select]

$backTrace = [ROOT]/sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 300
[ROOT]/sites/all/modules/civicrm/CRM/Case/XMLProcessor/Process.php, fatal, 63
[ROOT]/sites/all/modules/civicrm/CRM/Case/BAO/Case.php, get, 2808
[ROOT]/sites/all/modules/civicrm/CRM/Case/BAO/Case.php, checkPermission, 831
[ROOT]sites/all/modules/civicrm/CRM/Case/Page/DashBoard.php, getCases, 89
[ROOT]/sites/all/modules/civicrm/CRM/Case/Page/DashBoard.php, preProcess, 109
[ROOT]/sites/all/modules/civicrm/CRM/Core/Invoke.php, run, 228
[ROOT]sites/all/modules/civicrm/drupal/civicrm.module, invoke, 497 , civicrm_invoke,
[ROOT]/includes/menu.inc, call_user_func_array, 516
[ROOT]/index.php, menu_execute_active_handler, 21(location: [URL]/civicrm/case?reset=1)

Sorry, but I don't understand that much of codes to be able to find errors...

[Erik Hommel]

All the errors are because it can not find the settings file I would imagine. And settings the custom templates directory did not solve the problem?

BTW: I would recommend creating a separate folder for your customized templates and keep it outside your civicrm folder (for example /sites/all/modules/<yourcustomtemplatesfolder> ). That prevents you throwing it away by accident when upgrading civicrm :-) And obviously put your configuration file in there in the appropriate folder