case activity subject lines

[irvken]

 is it possible to populate the subject line for case activities in a time line from the xml file
<subject>subject</subject> gets ignored!
should it?

[demeritcowboy]

I don't believe there is such a feature. They just have blank subjects.

You could prepopulate it at the time of the first edit using one of the hooks (buildForm probably), or if you're also adding other type-specific functionality then you could use <custom_php_dir>/CRM/Case/Form/Activity/<type>.php

[ChrisChinchilla]

For anyone else looking, I found a fix for this.

It's to do with the XML processor for activities that get created, if it's not an open case task it doesn't add a subject. Which makes sense, but my client had a justification for this not being the case.

So create a copy of CRM/Case/XMLProcessor/Process.php

and at line 350, simply add

'subject' => CRM_Utils_Array::value('subject', $params) ? $params['subject'] : $activityTypeName,

Basically a straight copy and past from line 331 above.

[xavier]

Hi Chris,

Was it a reason not to include it into the core? Seems it's generic enough to be able to have an optional <subject> on each activity in the timeline.

And because optional, wouldn't break anything.

X+

[petednz]

seems like a good addition to me

[ChrisChinchilla]

I don't know… I just proposed a solution, not sure about what people thought of it. I also did this quite a while ago, so not sure if it worked well etc…

[Richard Bramley]

I'm not sure if things have changed since the solution was posted, but I don't think that it resolves irvken's question.

The given solution gives the created activities the subject from the request to add the activities, not from the Case XML file.  When creating a standard timeline for a new case, the subject will be the subject entered into the new case form.  When adding a timeline to an existing case, no subject is entered and so the activities will have no subject.

To get the subject from the XML file amend the line in the given solution to:

    'subject' => (string) $activityTypeXML->subject,

[MickC]

This totally works to give individual activities their own subjects:

- add <subject> and even <detail> tags to your xml into your Activity Set->Activity Types
- copy process.php to your custom php path
- modify code as follows

Add this around line 350 (my row numbers are different to those mentioned above):

    if (isset($activityTypeXML->subject)) {
      $subject = (string) $activityTypeXML->subject;
    }
    else {
      $subject = $activityTypeName;
    }

    if (isset($activityTypeXML->details)) {
      $details = (string) $activityTypeXML->details;
    }
    else {
      $details = '';
    }


Add this around 398

        'subject' => $subject ,
        'details' => $details ,

[xavier]

Hi MickC,

Could you create an issue and create a pull request to add you improvement to the core?