Struggling with extensions - Error: Can't locate Clickatell Extension

[Tiffani Chin]

Hi All-

Excited to be testing out 4.3! Thanks for all the work!

 I'm stumbling a little with extensions (this is the first time I've set it up). (I had SMS working on 4.2.)

Just installed 4.3 and trying to get the Clickatell extension set up.  I think the provider details are correct (they persist from the old installation).

I went to Manage Extensions, downloaded the Clickatell extension.  The Clickatell module looks like it is in the correct directory -- so this seems to have worked.

I set the Resource URL with the same path (as per the great little help box), which CiviCRM changed to an http path.

Extension directory: /home/vsource4/www/new/sites/vsourceresearch.org/files/civicrm/extensions
Resource URL (as converted by CiviCRM): http://new.vsourceresearch.org//home/vsource4/www/new/sites/vsourceresearch.org/files/civicrm/extensions

I tried that.  I got the error: Sorry but we are not able to provide this at the moment.
Could not locate extension for Clickatell.

I made the Resource URL more sensible: http://new.vsourceresearch.org/files/civicrm/extensions

Same error.

I think I must be making a newbie mistake.  But I can't figure it out. 

We do have a multi-site install, and I did try installing the extension in main sites/default directory, but got the same error.

Can anyone spot an obvious error?

Thanks so much in advance,
-tiffani

[Deepak Srivastava]

Older mechanism of sms would fill sms provider in slightly different way in the backend, than the new sms extension does. Probably thats what is causing the conflict somewhere.

I would suggest you remove sms providers (after taking notes/backup), uninstall and then re-install clickatell extension.

[Tiffani Chin]

Deepak,

Thanks so much. That did the trick.

I installed and uninstalled the extensions a dozen of times, but didn't think to reset the SMS providers. 

Note to others: any differences are in the back-end.  Your SMS provider set up -- from the UI -- will look identical, so just copy your settings before you delete.

Thanks again!
-tiffani