Issues with Sending SMS on 4.3.1 with Joomla 2.5.9

[nant]

Hi,

I have just upgraded my test site from 4.2.9 to 4.3.1 and I also reinstalled the clickatel extension and configured it (as it did not take previous settings).

I am now not seeing the send sms action for my individual contacts.

Have I mis-configured something?

[Deepak Srivastava]

The phone number has to be of type mobile for 'send sms' option to appear.

[nant]

The phone number has to be of type mobile for 'send sms' option to appear.

The contact does have such a phone number.

There is something else wrong though as when I edit the contact record it only shows one phone number even though the record shows 2 in view mode.

Something seems to be wrong with upgrade to version 4.3.1 as it was working in previous 4.2.7.

[Deepak Srivastava]

Did you try removing sms providers as mentioned in this post - http://forum.civicrm.org/index.php/topic,28500.msg121933.html#msg121933 before reinstalling extension ?

[nant]

Did you try removing sms providers as mentioned in this post - http://forum.civicrm.org/index.php/topic,28500.msg121933.html#msg121933 before reinstalling extension ?

I uninstalled it.

I still have issue of second phone number not appearing during editing of a contact in backend even though contact view shows it in right column summary area.

Think something did not go well with upgrade.

[Deepak Srivastava]

Nick, uninstalling extension doesn't reset sms providers that were setup before upgrade. Did you remove sms providers before uninstalling extension ?

W.r.t "second phone number not appearing" could be a separate problem. Not sure.

Could you try creating a new individual and see if you see the sms option. That way you could isolate the problem.

Just looked at the code to see if there is anything else stopping it to list that option. The only other thing i could see is contacts shouldn't have do-not-sms flag set.

You might have to investigate this file - CRM/Activity/Form/ActivityLinks.php above doesn't work and see where its failing. Look for code lines around 'Send SMS'.

[nant]

Nick, uninstalling extension doesn't reset sms providers that were setup before upgrade. Did you remove sms providers before uninstalling extension ?

W.r.t "second phone number not appearing" could be a separate problem. Not sure.

Could you try creating a new individual and see if you see the sms option. That way you could isolate the problem.

Just looked at the code to see if there is anything else stopping it to list that option. The only other thing i could see is contacts shouldn't have do-not-sms flag set.

You might have to investigate this file - CRM/Activity/Form/ActivityLinks.php above doesn't work and see where its failing. Look for code lines around 'Send SMS'.

Thanks for replying ;-)

I have uninstalled and also reset SMS providers.

The issue appears to be related with the 2nd phone problem.

If I make the first phone a mobile one then the Send SMS menu appears just fine.

So still need to track down what the phone problem is.

It does not appear to be a bug in civi because I could not replicate behavior on demo site and also on clean installs here.

It appears to be related with my install and upgrade to 4.3.1.

Still investigating here.