Inbound SMS

[Guy Iaccarino]

I have a client for whom we've set up Clickatell as the SMS provider. We have the outbound SMS piece working, but it's not clear to me that the inbound SMS is working.


I'm assuming that if someone texts in, that if Civi finds that number in the database that it would attach that inbound text to that contact record. Am I correct in that assumption? And is there anything special I need to do to make that happen?


Thanks!

[Deepak Srivastava]

Yes, you are right with your assumption - All received sms are created as activities in civicrm against the TO and FROM contacts.

This requires some configuration, after you have signed up for two-way messaging service - Check "Handling replies" section of http://wiki.civicrm.org/confluence/display/CRMDOC/Setting+up+a+SMS+Provider+for+CiviSMS.

[Hershel]

The site in question is Drupal 7 with CiviCRM 4.3.3 and the wiki suggests using:

/sites/all/modules/civicrm/extern/sms.php?provider=clickatell

but sms.php doesn't exist in 4.3.3 nor in 4.3.6. The wiki also mentions using

/civicrm/sms/callback?provider=clickatell

but if I open that URL directly in the browser with no other parameters, I get:

Code: [Select]

Sorry but we are not able to provide this at the moment.
Could not locate extension for clickatell.

Return to home page.

even though Clickatell is installed and outgoing SMS works fine. The wiki further suggests that the "?provider=clickatell" part is not required and if I remove that and load it I get:

Code: [Select]

Sorry but we are not able to provide this at the moment.
Provider not known or not provided.

Return to home page.

I realize this URL is not meant to be loaded in the browser, but anyhow Guy's site and Clickatell account appear to be configured correctly (using /civicrm/sms/callback?provider=clickatell) but incoming SMS's which are received by Clickatell are not being posted to CiviCRM.

Any further suggestions?

[ravish]

Hi,

In 4.3, the SMS providers (clickatell, twilio) were turned into extensions. So now, the provider param in the url will expect its value to be the extension key i.e. org.civicrm.sms.clickatell in our case, instead of clickatell. So now, the provider param of the callback url becomes

/civicrm/sms/callback?provider=org.civicrm.sms.clickatell

I have updated the wiki page for the same. Could you check if this works for you?

[Guy Iaccarino]

Thanks ravish! That did the trick.


Allow me to get a little excited here, but CiviSMS is SO COOL. Thanks everyone for helping me to get this up and running.


Guy