Getting non-recoverable error message when clicking print icon

[nutbuster]

After I register for an event, it goes to the confirmation/thank you page. That all looks good, but when I click the print icon in the top right to show the printer-friendly version of the confirmation, I get the following error:

Sorry. A non-recoverable error has occurred.

We experienced an unexpected error. Please file an issue with the backtrace


I ran it again w/ backtrace enabled and got this:

/home/events/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php, backtrace, 258
/home/events/administrator/components/com_civicrm/civicrm/CRM/Core/DAO.php, fatal, 627
/home/events/administrator/components/com_civicrm/civicrm/CRM/Event/StateMachine/Registration.php, getFieldValue, 57
/home/events/administrator/components/com_civicrm/civicrm/CRM/Event/Controller/Registration.php, __construct, 47
/home/events/administrator/components/com_civicrm/civicrm/CRM/Event/Invoke.php, __construct, 99
/home/events/administrator/components/com_civicrm/civicrm/CRM/Core/Component.php, main, 130
/home/events/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php, invoke, 158
/home/events/components/com_civicrm/civicrm.php, invoke, 82
/home/events/components/com_civicrm/civicrm.php, civicrm_invoke, 26
/home/events/libraries/joomla/application/component/helper.php, require_once, 161
/home/events/includes/application.php, renderComponent, 124
/home/events/index.php, dispatch, 68



Now, the print icon works fine on all other pages, such as the event details page.  The error only occurs on the event confirmation page.

Any ideas?

Using civicrm 2.02 and joomla.


Thanks!

[Donald Lobo]

This is a bug. Can you please file an issue and we'll fix it in 2.1

I dont think that page can have a print icon, since we clean up the session to get rid of credit card numbers in the session on the final page. So the solution will be to remove the print button from the event, contribution, member confirmation pages. This is not great but avoids a user stumbling on bad error

lobo

[nutbuster]

Will do, thanks.

In the mean time, I disabled the print icon altogether to avoid people getting that error.

civicrm/templates/CRM/common/joomla.tpl
commented out line 53

[seanick]

FYI - this is not just Joomla -- does it on Drupal too.

[Donald Lobo]

this will be fixed in v2.1

issue here: http://issues.civicrm.org/jira/browse/CRM-2985

lobo

[Dave Greenberg]

We found a different solution for giving users an easy prompt to print Registration and Contribution Thank-you pages. Rather than eliminating the Print icon - it's behavior is switched to call the javascript window.print function when clicked (this as the same as if the user clicked File / Print from browser menu).

The affected files are referenced in this issue for anyone who might be interested in backporting:

http://issues.civicrm.org/jira/browse/CRM-2985