Distinct Support Forum/s for Extensions

[Upperholme]

There is now a growing ecosystem for extensions, which is great. However I'm unclear about how and where to post or research support queries about extensions, which makes me more wary about using them in the first place.

Some extensions that I've looked at specifically state that the author doesn't want to be burdened with support queries (which is fine), but in that case we need to facilitate community support.

My suggestion is to implement a new forum section, within 'Support', which is specifically for extensions. It could contain a child board for each extension.

Current boards exist for 'Using Drupal Modules', 'Using Joomla Extensions', and 'Drupal Webform Integration', which could usefully be migrated to the new section.

There is a board for Extensions, and it looks like it is being used in some cases for support queries, despite the fact that it states that it is about developing extensions rather than supporting them, and it is located outside of the 'Support' section of the forum.

[JonGold]

This is a great idea!

The nice thing about drupal.org is that there's immediately a place to discuss any module.  I'm not suggesting migrating the forum of course - but a way to have extension-specific forums would be a huge win.

[xavier]

http://forum.civicrm.org/index.php/board,57.0.html

Is this one too dev oriented?

[Upperholme]

Hi Xavier

I would argue that the existing extensions board is dev centric - or at least that it's role is unclear.

It not located in the 'Support' section of the forum, so most users probably won't even see it without hunting, and the description of the board is: "The place to discuss about writing extensions and also for the status of this whole extensions projects so that people are aware where extensions will be kept/added". So it's origin is about writing, rather than using, extensions. Things have changed. Let's have a user-crentric support forum for extensions.