Receipt for recurring contributions with Authorize.net is very delayed

[lesliejmatthews]

Hi

I'm posting a revised version of a previous question in the hopes that maybe it will make more sense and get a response.

I am using authorize.net as payment processor.  The problem is that for first-time recurring contributions, the donor does not get any email acknowledgement for up to 24 hours.  I would like to figure out a way to get an email acknowledgement sent from CiviCRM immediately, so the donor doesn't worry that something went wrong.  A second acknowledgement/receipt would follow the first acknowledgement, once the transaction was completed at Authorize.net.

I believe that the problem is that the recurring credit card payment doesn't get processed by Authorize until 2am.  Therefore, the customer who signs up as a recurring donor on our web site does not receive a receipt from Civicrm for as much as 24 hours, instead of almost immediately.  This is troublesome, since most are accustomed to promptly receiving email confirmation from web sites when they use their credit card, for example to make a purchase.  Also, one-time donors receive email confirmation immediately, raising expectations that recurring donors would as well.

Can anyone point me in the direction of the code to look at that triggers sending the recurring donation to the donor?

Or if anyone can suggest to me any way of triggering an immediate acknowledgement from civicrm for a pending recurring contribution that would be helpful too.

Thanks!

Leslie

[ptpmark]

Hi,
I think you are right, this is a result of delay in authorize.net's process for handling arb events. I don't know what code you would write, but you might want to provide a confirmation page that says the confirmation email will come out within 24 hours.  Either that or manually send them.