Fetch Bounces problem - The file '/tmp/............/filename' could not be found

[Tass]

Hello I have strange problem. I have set up e-mail account for bounce processing, it was working and suddenly it stopped working.
I sent a mass mailling, about 2000 e-mails. My bounce messages were being successfully delivered.
Bounce processing sucessfully checked mail and fetched about 280 bounces, wrote them to mailing statistics.
Then it stopped working showing these errors:

Code: [Select]

Warning: is_dir() [function.is-dir]: open_basedir restriction in effect. File(/tmp/2155-1/) is not within the allowed path(s): (/mnt/data/accounts/v/vanatomas/data/www/J25holos:/tmp/uploads) in /mnt/data/accounts/v/vanatomas/data/www/J25holos/administrator/components/com_civicrm/civicrm/packages/ezc/Mail/src/parser/parts/file_parser.php on line 145

Warning: mkdir() [function.mkdir]: open_basedir restriction in effect. File(/tmp/2155-1/) is not within the allowed path(s): (/mnt/data/accounts/v/vanatomas/data/www/J25holos:/tmp/uploads) in /mnt/data/accounts/v/vanatomas/data/www/J25holos/administrator/components/com_civicrm/civicrm/packages/ezc/Mail/src/parser/parts/file_parser.php on line 147

Warning: fopen() [function.fopen]: open_basedir restriction in effect. File(/tmp/2155-1/filename) is not within the allowed path(s): (/mnt/data/accounts/v/vanatomas/data/www/J25holos:/tmp/uploads) in /mnt/data/accounts/v/vanatomas/data/www/J25holos/administrator/components/com_civicrm/civicrm/packages/ezc/Mail/src/parser/parts/file_parser.php on line 154

Warning: fopen(/tmp/2155-1/filename) [function.fopen]: failed to open stream: Operation not permitted in /mnt/data/accounts/v/vanatomas/data/www/J25holos/administrator/components/com_civicrm/civicrm/packages/ezc/Mail/src/parser/parts/file_parser.php on line 154

Warning: fwrite() expects parameter 1 to be resource, boolean given in /mnt/data/accounts/v/vanatomas/data/www/J25holos/administrator/components/com_civicrm/civicrm/packages/ezc/Mail/src/parser/parts/file_parser.php on line 240

Warning: fclose() expects parameter 1 to be resource, boolean given in /mnt/data/accounts/v/vanatomas/data/www/J25holos/administrator/components/com_civicrm/civicrm/packages/ezc/Mail/src/parser/parts/file_parser.php on line 253

Warning: is_readable() [function.is-readable]: open_basedir restriction in effect. File(/tmp/2155-1/filename) is not within the allowed path(s): (/mnt/data/accounts/v/vanatomas/data/www/J25holos:/tmp/uploads) in /mnt/data/accounts/v/vanatomas/data/www/J25holos/administrator/components/com_civicrm/civicrm/packages/ezc/Mail/src/parts/fileparts/disk_file.php on line 80
And this in log:

Code: [Select]

2014-04-07 12:11:07 Fetch Bounces
0
Summary
Finished execution of Fetch Bounces with result: Failure, Error message: The file '/tmp/32519-1/filename' could not be found.
Details


Parameters parsed (and passed to API method):
a:1:{s:7:"version";i:3;}

Full message:
Finished execution of Fetch Bounces with result: Failure, Error message: The file '/tmp/32519-1/filename' could not be found.

2014-04-07 12:10:49 Fetch Bounces
0
Summary
Starting execution of Fetch Bounces
Details


Parameters parsed (and passed to API method):
a:1:{s:7:"version";i:3;}

Full message:
Starting execution of Fetch Bounces
The number before /filename is always different.

I have no idea what does it mean.

Any ideas please?

[Donald Lobo]

might want to get your host to either disable open_basedir or add /tmp to the open_basedir list of paths

might want to do a web search on open_basedir, civicrm and mail processing. i think a few folks have hit this error and worked around it

lobo

[Tass]

I have tried to add /tmp to the open_basedir but not successed.

Could this problem be caused by public IP address? I bought public IP on my virtual server and maybe the bounce fetching stopped working around that time.