Bounce not getting to Google mailbox

[sibro]

We use Google for our email under our own domain.  It does not look like the bounces are getting to Google. The first line of the email contains
Return-path: <return+b+252+61257+0e5903b8b6187235@ffff.org>

We use Cpanel for our site but it does not support plus addressing.

Drupal 7.27 Civi 4.4.5

[Chris Burgess]

If you have CPanel for website but Google Apps for mail, you should be able to use VERP.

Configuration for VERP is based on the Local Part value @ civicrm/admin/mailSettings?action=update&id=1&reset=1 (for the mail account you're sending from), I believe.

To use the address you give, you need a mailbox which will receive the address 'return@ffff.org' (so then 'return+VERPSTRINGHERE@ffff.org' is the result).

[sibro]

Chris, I have a gmail inbox for return@ffff.org. My problem is the bounces don't seem to get there. If I do a reply it shows in the mailbox. Is there something in the formatting of the email which could kill the return path.

[Chris Burgess]

Check in the headers of a CiviMail that you see "Return-Path:" set to the value you want the bounce coming to? If it says eg 'www-data@www.example.org' then the email delivery from CiviCRM *or* MTA on your webserver need config.

You're using Exim? You can configure your MTA to honour the sender set by PHP. But I find it easier to configure the MTA to accept connections on localhost, then it doesn't know whether the origin is www-data or Martha the Martian. So try just setting CiviMail to send via SMTP to localhost 25, that may do the trick.

[JonGold]

I was struggling with this issue for the last 45 minutes, I'd gotten as far as packet captures when I finally realized that the bounce notifications were ending up in the spam mailbox.

Google Apps now automatically marks as spam any bounce notification that doesn't appear to have come from the mailboxes the notification is sent to.  I'm going to try setting the filters as recommended by this doc:
http://wiki.civicrm.org/confluence/display/CRMDOC/Step-by-step+Return+Channel+on+Drupal+-+Google+Apps+-+CentOS

Hopefully that'll solve my problem (and yours!)

[petednz]

not sure if this is the same approach but i have used this successfully many times


(settings/filters) set up Spam filter as Has the words --- is:spam (as per http://www.mydigitallife.info/how-to-disable-and-deactivate-spam-filter-protection-in-gmail-or-google-mail/) AND Do this: Never send it to Spam