Roles saved then gone

[Vicki B]

Please direct me if there is a better forum topic for this post. Not sure if it's a Drupal + Civi issue, or 2 unrelated problems.

Recently (past month?) we have been experiencing issues with a role not sticking to a user. We have Drupal 6 and Civi 4.3.7.

Created a role, assigned users to the role. Role sticks for some people but immediately disappears for others (after being saved), and for others disappears in minutes, hours or days. I am the only person allowed to assign this particular role (RoleAssign module restricts other users) so I know there isn't someone else removing the role.

Do you have any suggestions for where to begin? I contacted our host's support and they didn't find any issues with our databases being overloaded or the site being compromised.

I did notice that for a couple of the affected users, there is more than one contact records using the same email address that the Drupal user has. Could that be an issue? Might it be related to a dedupe rule?

Thanks, I'm spinning in circles on this.

[petednz]

Hi vicki afaik the only way civi would interfere with this is if you were using one of the synch modules to give drupal roles based on either civi member data or civi group data.
Modules are called
CiviGroup Roles Sync
CiviMember Roles Sync

Otherwise something like a custom Drupal Rule could be messing with you.

Good luck

[Vicki B]

I went to try disabling RoleAssign and discovered that Roles Sync was enabled, although we haven't been using it. So I disabled Roles Sync and I think that may have fixed the problem.

Thank you!

[petednz]

excellent