Question regarding scheduled jobs

[TorstenL]

Hi all,

I´m trying to figure out if the following is possible:

After calling a customer, I set the status in the activity itself to "Succesful", after saving the activity an email should be sent out automatically to the customer.
I´ve setup a scheduled reminder for this (see attach) and I´ve also enabled the "Send Scheduled Reminders" in the "Scheduled Jobs" menu.
I think I need to set the API to "Activity" but what is the API call then ?

Many thanks in advance for your help
BRgds
Torsten

[Erik Hommel]

Probably already done, but you are sure an email can actually be send from your installation?

[TorstenL]

Hello Erik,

thanks for you reply.

That´s what I try to figure out, not sure how to configure civiCRM so that emails will be send automatically.
My question is, if this scenario is can be setup and if so, how to achieve this.

Best regards
Torsten

[Erik Hommel]

I understand Torsten. But is is hard to check everything out of the blue :-) Is it possible to send an email with your install at all? Can you try this? The scenario you describe should work.
Erik

[TorstenL]

Yeah, I know what you mean 
If I select a person, I´m able to send emails (menu "Actions --> Send an email"), see attach.
But not with the scenario I described in my first post.
BRgds
Torsten

[Erik Hommel]

So if I understand you correcty the set up is good enough to send emails ,but the Scheduled Reminder job does not send them out. What does the job log of the 'Send OUt SChedules Reminders' scheduled job mention if you execute immediately?

[TorstenL]

See attach, all seems to work fine but no email is sent out.

[Erik Hommel]

The cron job also says that it has created 1 reminder, can you see them in the Activities list?

[TorstenL]

No, can´t see any new entries in the activity list.
The last entry you see in the attach is the phone call that I added with status "Successful" (or in German: "Erfolgreich")

[Erik Hommel]

Strange. My next step would be to debug the cron job to check what prevents it to send emails. But I am not sure about your technical skills?

[TorstenL]

I´ve set the debugging to enabled now (see attach "debugging_civicrm.jpg").
If I run the cron job manually, the log file still shows the date two days ago (see attach "debug_file.jpg")

Edit: That was for sending the scheduled reminders.

[TorstenL]

If I try to send scheduled mailings, a log file is created, see attach.

[Erik Hommel]

There is an error in there:

[info] $Fatal Error Details = Array
(
[message] => is not of the type Positive

Code: [Select]

=>[/quote]

That seems to be a bug in the processor. What version are you on? Did you check if there is a known issue for this ([url]https://issues.civicrm.org/jira/secure/Dashboard.jspa[/url])

[TorstenL]

I´m running CiviCRM Version: 4.4.6
No, did not check out this site. Question is why there is no log file created after running the cron job manually for the "Scheduled Reminders".

[Erik Hommel]

I have no idea Torsten :-) Once you know the reason for not running you usually also find the answers to those type of questions :-)