Unexpected Page Reload Behavior on Registration Form

[datt0pr0x]

I have a relatively simple event registration form up right now for an academic conference. The page contains two profiles, a basic name and address form and a form with a couple of custom fields specific to the participant record. This is the second year using CiviCRM for this event. The form is a single page, confirmation, and then it redirects to a payment gateway. I have been receiving numerous complaints from people attempting to register who, after clicking continue on the confirm page, are redirecting to the website's main page instead of being directed to the payment form. The behavior is extremely inconsistent. I have not been able to reproduce it myself so I'm afraid I can't offer much additional information. I know it appears to happen across all browsers and that it does not necessarily happen to the same person twice. I've checked server logs, both access and error hoping to find something but so far I am at a loss. Hopefully this issue triggers something for someone in the community.

[datt0pr0x]

I have a hunch that this may be caused by having multiple domains pointing to the same site. If you go to a domain that is different than the one listed as the base url in civicrm.settings, the form will reset to the site index. I'm not sure if there is a way around this other than to stop using the additional domains.

[Michael McAndrew]

I think you are right and that this is to do with cookies. If you require the site to be available on multiple domains, one approach would be to create an apache rewrite that redirects civicrm pages to the canoncial domain, so that they can only leave from the correct domain, and then be sent back there.

Alternatively, I think you *might* be able to do something clever with sharing cookies and sessions amongst different domains but I have not investigated that, so you might want to do some research before going down that route.

Michael

[petednz]

also check if you have these variations all on offer http and https and/or http://www.sitename and http://sitename