4.5 upgrade - menu and buttons freeze

[davyivins]

I've upgraded my D6 site to Civi 4.5 and love it.  BUT...
Every now and again the Civi menu goes awry - the menu items spread wide across the page with huge gaps between each menu, it stops being clickable, and at the same time other buttons and accordion boxes stop working.

This particularly happens with the Advanced Search page where the accordions don't open.

I can temporarily recover the menu and buttons by running these links, but then the problem inevitably reoccurs.

http://purcosa.co.za/civicrm?reset=1
http://purcosa.co.za/civicrm/admin&sessionReset=2
http://purcosa.co.za/civicrm/admin/setting/updateConfigBackend?reset=1

Is there something I can look for to address the problem?
I'm running on a shared server with PHP 5.4.

Many thanks
Davy

[Coleman Watts]

That sounds like a javascript crash to me. Can you check your browser's console (usually the F12 key opens it up) and look for any error messages when that happens?

[davyivins]

Thanks Coleman - I really appreciate your quick response to so many queries raised by newbs like me.
I haven't resolved the problem yet but wanted you to know that I appreciate your guidance.

[Coleman Watts]

You're welcome. Hope you get it solved.

[Rar9]

Hi got the same problem that I can´t quickly create a new contact ...etc.  the button is dead.   Upgrade from 4.46
The Save button for quick entry works and the admin menu also works.

If I go to your DEMO-Site it already shows 4.5.1  and here everything seam to be fine.

I´m on Ubuntu 14.04 LTS with Plesk and also PHP 5.4 - under Chrome& Firefox :-(

[Dan C]

Did you check your browsers console for javascript errors like Coleman suggested up above? 

[westy]

I have a very similar problem. Resetting to CiviCRM home (/civicrm?reset=1) re-enables the menu dropdowns but on selecting 'New contacts' then tabs will not expand. Following danc's suggestion, from the Firefox console I get Error: console is not defined Source File: mysite/sites/all/modules/civicrm/js/crm.ajax.js?nd4e3n Line: 18
Which is:       console && console.log && console.log('Warning: CRM.url called before initialization');

at this point I realise that I am out of my depth.

Anyone resolved this or can point me in the right direction?

[davyivins]

I patched my common.js file with the latest committed version a few days ago and that seems to have resolved my problem.
https://github.com/civicrm/civicrm-core/tree/master/js

[westy]

Thanks for the quick reply. I'll try that this evening when things are a bit quieter.

[Dan C]

Coleman has posted in a few places but I can't find it right now to cut and paste, so I am going to paraphrase.

Because of all the problems that have been mentioned recently revolving around the javascript and incorrect path settings, CiviCRM 4.5.1 which is currently set to be released this week will no longer rely on those settings and should resolve these issues (hence the fixed common.js file).  However, it is still a good idea to try and ensure that your paths are correct.

So if you don't want to patch it yourself you just need to upgrade when the new version is released and it should fix your errors.

[penguintrax]

I tried to patch it myself (Joomla 2.5) and still experiencing the problem(s).

I suppose they'll send out a mail blast when 4.5.1 is available?

[Coleman Watts]

Should be tomorrow - check the CiviCRM blog for updates.

[Dan C]

It will also appear in the news feed and on the home page.  I have just been making a point to check the home page every day

[penguintrax]

Yup, first thing I do when I crack open the ipad is check the blog for an update.

[Rar9]

Hi got the same problem that I can´t quickly create a new contact ...etc.  the button is dead.   Upgrade from 4.46
The Save button for quick entry works and the admin menu also works.

If I go to your DEMO-Site it already shows 4.5.1  and here everything seam to be fine.

I´m on Ubuntu 14.04 LTS with Plesk and also PHP 5.4 - under Chrome& Firefox :-(

Same Problem with 4.5.1 ... all was working with 4.4.6.