Permission problem in CIVICRM

[Shashank Garg]

Superuser getting error when we are clicking any link on Administrator console.

Dashboard>CRM>Administer>Administration Console>click on any link on the console & the error page (below) comes up

Screenshot

http://screencast.com/t/69XUlOUwwxA

User already have enough rights to access the options. 

[JonGold]

Could you submit another screenshot with the URL in it?  That doesn't look like a CiviCRM page.

[Shashank Garg]

Here is the another screenshot

http://screencast.com/t/32AcyxAsNa8U

I am unable to access  any console link under Administer Console in CIVICRM showing error.

We are getting this problem with every user including 'Super user'.

[petednz]

what was the url before you went to that page? just in case it is www v no-www type issue

[Shashank Garg]

Page URL before getting error

/administrator/?option=com_civicrm&task=civicrm/admin&reset=1

[petednz]

i don't pretend to know joomla but

http://joomla.demo.civicrm.org/administrator/?option=com_civicrm&task=civicrm/admin&reset=1

and i go to Admin > Customise > Tags (assuming that is what you are doing)  I end up at

http://joomla.demo.civicrm.org/administrator/?option=com_civicrm&task=civicrm/admin/tag&reset=1

your screenshot showed

/index.php?option=com_civicrm&task=civicrm/admin/tag&reset=1

compared to demo at

/administrator/?option=com_civicrm&task=civicrm/admin/tag&reset=1

does that give you a clue?

[Dan C]

*smacks forehead*

I can't believe I didn't see that before (I have been following the thread since the beginning) but petednz is correct that the /administrator/ is being lost on the URL.  I have seen this happen before in Joomla, although I have never been sure of the cause.  Usually rebuilding the menus will fix it, if not then you should check the civicrm.settings.php file in /administrator/component/com_civicrm/ and make sure the base URL contains /administrator/ at the end.