Notifications not being sent

[robbrandt]

Hi, we are just starting to experiment with CiviCase.  Using Drupal 7 and CiviCRM 4.5.2.

I see that there is the ability to "Send a Copy" when an activity is updated.  This would be very useful, but it doesn't appear to work.  Email is working in all other aspects of our installation, both bulk and individual emails.  What are the dependencies for this to work?  Only if particular parts of the activity are updated?  Is there a scheduled job that needs to run?

Thanks

[demeritcowboy]

Check CiviCRM.log in sites/default/files/civicrm/ConfigAndLog for any info/errors. Assuming the recipient contact has an email it should work. We use it all the time, but haven't upgraded to 4.5 yet.

[e_mason]

I'm working the same problem across 4.5.3 and 4.5.4 (demo site) and assuming that the email system works (e.g. the "assign activity to" email is sent from the case) have traced it to errors in CRM/Case/Form/Activity.php

Basically the problem is that the array of _relatedContacts is two dimensional, but the calls to it use just one dimension

line 658 reads

Code: [Select]

if (isset($id) && array_key_exists($id, $this->_relatedContacts) && isset($this->_relatedContacts[$id]['email'])) {

and it should read

Code: [Select]

if (isset($id) && array_key_exists($id, $this->_relatedContacts) && isset($this->_relatedContacts[$id][$value]['email'])) {

This patch works if you select just ONE role to send a copy to.  If you select multiple roles, it fails because the _relatedContacts array isn't assembled properly (instead of nesting the dimensions, the second dimension is appended - thus there are repeating elements for $id and the various tests of content in _relatedContacts fail).

[e_mason]

Note - in 4.5.2 line 658 uses a two-dimensional call so it should work (but there's some other problem in there that is preventing email sends).

[Dave Greenberg]

I reproduced this on my local 4.5 site w/ define( 'CIVICRM_MAIL_LOG', '1' ); setting (after verifying other emails are being output to disk properly).

Issue filed here:
https://issues.civicrm.org/jira/browse/CRM-15611

[e_mason]

Patch is available on Jira.  Works on 4.5.3, released with 4.5.4 I suppose.

[Dave Greenberg]

Yes, fix is included in 4.5.4.