Trouble Installing an Extension

[hadenp]

I'd like to install an extension, so I go to the CiviCRM Extensions page, where it reads 'This page will automatically list the available "native" extensions from the CiviCRM.org extensions directory which are compatible with this version of CiviCRM'. It isn't showing any extensions except CiviDiscount Module Extension, which is installed.

The extension I'd like to install is Payment Processor Helper, which is a Native extension and compatible w/ CiviCRM 4.3 - 4.4. We're running CiviCRM 4.3.5.  I click on the Refresh button, and after a short wait,  I see what looks like a page refresh flicker for a moment, but then disappear. The permissions for the directory I want to install to are rwx r-x r-x.

Anything I'm doing incorrectly? I'm new to Civi, so sorry if this is an obvious oversight.
Thanks.
 

 

[Coleman Watts]

You should be seeing quite a few extensions in that list (although it looks like Payment Processor Helper is not yet "approved" for automated distribution so you wouldn't see that one). Can you check for any errors in the logs?

[hadenp]

The logs I've been looking at are in the ConfigAndLog directory. Don't know what I'm looking for in this context, but in the most recent log (November) I found this at the end of the file - which is a message that appears over successive days...

Let me know if there's a specific log and a 'likely suspect' I should look for.
Thanks. 
----------------------------------

Nov 18 15:56:31  [info] $Fatal Error Details = Array
(
    [message] => A payment processor must be selected for this contribution page (contact the site administrator for assistance).
   

Code: [Select]

=>
)


Nov 18 15:56:31  [info] $backTrace = #0 /var/www/vhosts/nyimc.org/httpdocs/wp-content/plugins/civicrm/civicrm/CRM/Core/Error.php(315): CRM_Core_Error::backtrace("backTrace", TRUE)
#1 /var/www/vhosts/nyimc.org/httpdocs/wp-content/plugins/civicrm/civicrm/CRM/Contribute/Form/ContributionBase.php(291): CRM_Core_Error::fatal("A payment processor must be selected for this contribution page (contact the ...")

etc. 

[SarahG (FountainTribe)]

Since the extension is not yet approved for automated distribution, you will need to do the following:

1) Download the ZIP file for the extension from the CiviCRM extension page: https://civicrm.org/extensions/payment-processor-helper/version-16

2) Upload the ZIP file to your environment's folder for CiviCRM extensions on your server.

3) Unzip the ZIP file

4) Go to your extension page: http://mygroup.org/civicrm/admin/extensions?reset=1  You should now see my extension listed along with a button to install it. (You may need to click the "refresh" button

[hadenp]

Thanks for letting me know how to install your extension.

Our issue with recurring payments is that for some members, payment confirmations from Authorize.net aren't getting communicated to CiviCRM. This seems to happen after a payment has failed, for example, due to the member's card expiring, but it continues even after the card info has been updated on the Authorize server.

I'm interested in trying to figure out why it happens so that we can correct for it, if possible.

1) Is the Custom Search feature form based or do I run a query against the pogstone_authnet_messages table?

2) Can I uninstall the extension if for some reason, we experience some undesired side effects?

Thank you!
Haden

[SarahG (FountainTribe)]

How do you know the silent post messages are missing for some payments from Authorize.net?  Have you installed my extension and reviewed the message log? 

1) The custom search is a normal CiviCRM custom search. This is how I suggest reviewing the message log.   Of course, you can always use SQL/PHPMyAdmin  if you prefer.

2) You can disable or uninstall the extension later. (The message log tables do NOT get removed or cleared of data)

[hadenp]

Sarah - I haven't yet installed your extension but I intend to and look forward to using the custom search to review the logs and help pinpoint what's going on.
Re: how do I know we're missing silent post messages? I don't really. What I do is look on Authorize for a recurring payment and see a transaction status of "Settled Successfully". Then, I when I check CiviCRM for that member's recurring contribution/payment and don't find it, I'm assuming that either Authorize isn't sending it or we're not processing it (correctly).

Thanks for your help.
Haden