pdf letters not being produced

[punkingee]

I want to send pdf letters for our annual appeal.  When I click "make pdf letters" I'm taken to a blank screen.  Is there something I should be doing differently?

[joanne]

Can you explain what you have done prior to clicking on "make pdf letters"?

[Dave Greenberg]

A blank screen generally means some kind of error. Can you check your webserver logs and also the CiviCRM log (under files/civicrm/ConfigAndLog directory).

[punkingee]

Some mail templates print to pdf just fine.  Only the simplest templates (may have an image and less than 3 or 4 mail tokens)  will print to pdf.
It's not the image stopping the printing.
Is there another method I can use to generate pdf letters, e.g. different "generator" (probably not the right term) I could set up in civicrm?

Thanks for your time.
Marilyn

[Donald Lobo]

you should try using wkhtmltopdf. You can set pdf to this generator in the admin section

[jaapjansma]

it could be that the font settings in your template/pdf letter text is breaking the pdf generator.