wrong Civi Tab links

[emmy]

Hi Guys,

I have been working on civicrm 4.2.0 alongside Drupal 7. Now in the test environment everything work really well. However since I went live with the site, i have been having trouble with the CiviCRM part.

When I click on the CIVICRM tabs, the options that are provided send me to a "page not found page". After examining the page in more detail I realised that the links are including a folder that should not be included.

For instance if I wanted to view groups, I get this link "/testsite/civicrm/group?reset=1" which leads to the page not found page. When I remove /testsite, I can then view my groups.

How can I get this issue sorted.

Any help is highly appreciated

[Coleman Watts]

I have been working on civicrm 4.2.0 alongside Drupal 7.

4.2? Is that a typo? The latest version is 4.5. If this is a new site you are setting up I strongly recommend starting off with the latest version. You'll have a lot of trouble getting support for older releases.

[JonGold]

I agree with Coleman - but to discuss the issue you're having, it sounds like your directories and/or URLs aren't updated for the new site (something that's much easier in current versions, BTW!).

I don't have a copy of 4.2 in front of me, so these menu locations might be off, but check out Administer menu > System Settings > Directories, Administer menu > System Settings > Resource URLs, and Administer menu > System Settings > Cleanup Caches and Update Paths.  Once you're sure that all three are correct, press the "Clean Up Caches" button if you're still having trouble.

If you feel comfortable doing so, it's often easiest to set these values in civicrm.settings.php, which should be unique for each site.  That way you can copy the database between a dev site and a production site quite easily.  Instructions for that are here: http://wiki.civicrm.org/confluence/display/CRMDOC/Override+CiviCRM+Settings

[emmy]

Hi,

JonGold,

I have tried your suggestions however I get this error:

 User warning: Smarty error: problem writing temporary file '/usr/local/pem/vhosts/133996/webspace/httpdocs/BIGSITE/sites/default/files/civicrm/templates_c/en_US//%%4E/4EE/wrt549449b0a94b9' in Smarty->trigger_error() (line 1093 of /usr/local/pem/vhosts/133996/webspace/httpdocs/BIGSITE/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php).
    Warning: include(/usr/local/pem/vhosts/133996/webspace/httpdocs/BIGSITE/sites/default/files/civicrm/templates_c/en_US//%%4E/4EE/4EEC0F60%%Job.tpl.php): failed to open stream: No such file or directory in Smarty::_smarty_include() (line 1906 of /usr/local/pem/vhosts/133996/webspace/httpdocs/BIGSITE/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php).
    Warning: include(): Failed opening '/usr/local/pem/vhosts/133996/webspace/httpdocs/BIGSITE/sites/default/files/civicrm/templates_c/en_US//%%4E/4EE/4EEC0F60%%Job.tpl.php' for inclusion (include_path='.:/usr/local/pem/vhosts/133996/webspace/httpdocs/BIGSITE/sites/all/modules/civicrm:/usr/local/pem/vhosts/133996/webspace/httpdocs/BIGSITE/sites/all/modules/civicrm/packages:.:/usr/share/pear:/usr/share/php') in Smarty::_smarty_include() (line 1906 of /usr/local/pem/vhosts/133996/webspace/httpdocs/BIGSITE/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php).

[JonGold]

Hi Emmy,

That sounds like a permissions issue.  You should make sure that the user under which the web browser runs has permission to write to the templates_c folder.  You may also want to manually delete the entire contents of the templates_c folder (CiviCRM will regenerate this).

[emmy]

Hi JonGold,

So sorry for the late late reply, but thank you so much for your advice. Your suggestion worked.

Again thanks