Open tracking not working

[VitorFF]

Hello guys,
 
I was sending some mailings as a test and found out that the open event was not being registered (as you can see on the attached screenshot)

Does any one have any clue why?
Could it be a configuration issue? Replies and link clicks were recorded...

Also, where in Civi are the replies stored, or does it just keep record of the event and not the message itself?

Cheers!!
VitorFF

[Kurund Jalmi]

I was sending some mailings as a test and found out that the open event was not being registered (as you can see on the attached screenshot)

CiviCRM embeds an 1px image in your mailing and when it is viewed we call back to register open event. So if your email client has setting to "disallow image loading" then open event won't be registered.

Also, where in Civi are the replies stored, or does it just keep record of the event and not the message itself?

I think it's stored in "civicrm_mailing_event_reply"

HTh
Kurund