Allow users to cancel their CiviEvent Registration

[majortom]

Allowing people to cancel event registration is is very important. They should not be able to delete themselves, just change their status to cancelled. What I am not sure about is should they then be able to reinstate themselves. Consider the following:

Early Registration (before 1 July) costs $100
Regular Registration (between 1 July and 21 July), less costs $150
Late Registration (between 21 July and 30 July) costs $200
Registration closes on 30 July, the event is 7 August.

Bill registers on 30 June and pays $100.
He then cancels his registration on 10 July and wants to reinstate on the 12th. Should he be required to pay the $50 extra (i.e. should this be treated simply as a new reservation?) Is it different if the refund has not been processed (or if no refunds are provided)?

Tom registers on 30 June and pays $100.
He then cancels on 25 July, but on 4 August wants to reinstate his registration? Again, assume that no refund was allowed (or just no refund was processed).

Including a link in the confirmation email to cancel one's registration, would be a really good thing.

Related would be the ability to add other status items to a registration that would also be user editable.

For example:
How will you be arriving at our event:

On foot or public transportation
Driving - have room for others
Driving - full car
Need a ride

This could be used to help match those who need rides with those who can offer them.

or

Entree choice:

Fish
Chicken
Beef
Vegetarian
Vegan

Both things could change (and in the second case, there might be a cutoff date for allowing changes).

One final item, it would be nice to be able to track users who sign up for events and then always cancel. :-)

/carmi

[Michał Mach]

Carmi,

Allowing people to cancel event registration is is very important. They should not be able to delete themselves, just change their status to cancelled.

I've added this feature suggestion to CiviEvent Feature Candidates page.

What I am not sure about is should they then be able to reinstate themselves. Consider the following:

Early Registration (before 1 July) costs $100
Regular Registration (between 1 July and 21 July), less costs $150
Late Registration (between 21 July and 30 July) costs $200
Registration closes on 30 July, the event is 7 August.

Bill registers on 30 June and pays $100.
He then cancels his registration on 10 July and wants to reinstate on the 12th. Should he be required to pay the $50 extra (i.e. should this be treated simply as a new reservation?) Is it different if the refund has not been processed (or if no refunds are provided)?

Tom registers on 30 June and pays $100.
He then cancels on 25 July, but on 4 August wants to reinstate his registration? Again, assume that no refund was allowed (or just no refund was processed).

Seems like this should be a subject to individual decision from event organisers?

Related would be the ability to add other status items to a registration that would also be user editable.

Did you try custom fields for this?

One final item, it would be nice to be able to track users who sign up for events and then always cancel. :-)

This can be achieved using search.

Thx,
m

[majortom]

Carmi,

What I am not sure about is should they then be able to reinstate themselves. Consider the following:

Seems like this should be a subject to individual decision from event organisers?

Yes. What I meant was that if this feature is added, then there may be a user (administrative user in this case) configurable option to specify this functionality.

Related would be the ability to add other status items to a registration that would also be user editable.

Did you try custom fields for this?

Currently, once a user has registered, he may not make any changes to his registration. What I was suggesting was that a user should be able to edit some aspects of his registration after he has registered. Which fields (if any) should be user editable should be configurable by the event's  administrator.

/carmi

[sawjer]

Carmi, ...

Yes. What I meant was that if this feature is added, then there may be a user (administrative user in this case) configurable option to

Currently, once a user has registered, he may not make any changes to his registration. What I was suggesting was that a user should be able to edit some aspects of his registration after he has registered. Which fields (if any) should be user editable should be configurable by the event's  administrator.

/carmi

It is a matter of fact that any bigger event has a considerable amount of registration change. The whole purpose of the civicrm-event is to offer administrative help in this process.
I agree that the user should receive his confirmation with a registration reference, possibly the credit card invoice number and a possibility to communicate any change request.

On top I get the impression, that the whole project is in danger to grow more and more in complexity. The single most pressing need in my opinion is an easy way of writing your own event registration using the civicrm framework and database. The framework looks to me very well thought out and stable, the applications like event registration have a concept and structure but lack in useability for the practival situation. Making plugins reasonably easy could solve many similar requests.

[Donald Lobo]

It is a matter of fact that any bigger event has a considerable amount of registration change. The whole purpose of the civicrm-event is to offer administrative help in this process.
I agree that the user should receive his confirmation with a registration reference, possibly the credit card invoice number and a possibility to communicate any change request.

It is also a matter of fact that software costs time, money and energy to build, support, document and maintain. Given unlimited resources we can do everything (so can everyone else). As an open source software project we chose to prioritize and build certain things first and roll in other changes with later releases.

On top I get the impression, that the whole project is in danger to grow more and more in complexity. The single most pressing need in my opinion is an easy way of writing your own event registration using the civicrm framework and database. The framework looks to me very well thought out and stable, the applications like event registration have a concept and structure but lack in useability for the practival situation. Making plugins reasonably easy could solve many similar requests.

We are moving more and more things into hooks and allowing folks to control more aspects of it from a "plugin" perspective (in 2.2 the amount charged is hookable). Adding plugins to control workflow is something we will do so in the future. If you have suggestions / code on how/where to add it that would help

lobo

[tahirramzan]

Respected community,

I am working on the development of “Refunds and Partial Payment Module” for CiviCRM, I am requesting that please go through this forum discussion and contribute your valuable feedback:

http://forum.civicrm.org/index.php/topic,32411.0.html

Thanks in anticipation
Regards