Partial payments and partial refunds

[Eileen]

Hello,

The biggest problem I am having with CiviCRM at the moment is receipting partial event payments and partial event refunds. Partial event payments shouldn't happen but somehow they seem to and we are not currently able to receipt them in. Partial refunds are relatively common. I bully the system into accepting them by modifying the amount in the contribution record. Unfortunately if they have paid by credit card I can't.

When I think of the accounting systems I deal with the event registration is effectively an invoice and more than one 'debtors payment' could be made to complete it. However, that breaks the one to one relationship between events and contribution records. As does recording both payments and refunds against an event.

[nbnelson@gmail.com]

Has there been any thoughts on how to address this?  This is a issue I am having as well.

[Dave Greenberg]

There's been more discussions .... http://civicrm.org/taxonomy/term/25

... but no course of action, or commitments to finalize spec and sponsor or contribute enhancements.

[farmrchrys]

A question for Eileen:

I'm wondering if you have developed any refinements to handling refunds since you answered my query about refunds in July 2008 (your answer reproduced below).

Cancelling appears to be the same as giving a full refund. I have found three different ways for processing a refund that make my figures work if nothing else. Note that I use a payments customised report that calculates the credit card fees paid so keeping this disctinction is important for me:

1) Full refund - just going in the contribution & changing it to cancelled.

2) Partial refund when payment was made by Pay-later - going into the contribution & changing the amount (I re-send the receipt with appropriate comment). This doesn't work by credit card

3) Partial refund when payment was made by credit card and refunded by credit card. If necessary I create a new (temporary) price and go into the event registration and receipt it at this price. It appears to edit the existing entry rather than creating a new one.

4) Partial or full refund when payment was made by credit card & refunded by bank deposit (or vice versa). I create a new (temporary) negative price and create a second registration for the person in the same event with the negative fee.

[tahirramzan]

Respected community,

I am working on the development of “Refunds and Partial Payment Module” for CiviCRM, I am requesting that please go through this forum discussion and contribute your valuable feedback:

http://forum.civicrm.org/index.php/topic,32411.0.html

Thanks in anticipation
Regards