Collapsible sections don't work

[philraymond]

Hey all,

I am now on CiviCRM 3.0.0, but I had the same problem in 2.2.3. In the backend, wherever there is a little TreePlus.gif, which I gather uses javascript to display something, it doesn't work. It does work for me on your demo site, but not my site.

For example, in the Reports section, at the top of the page of many of the reports there are 2 such links: "Report Criteria" and "Report Sections". I can't access these sections.

Any ideas on how to get these working? If not, I would settle for a hack that makes the content they control set to show by default.

Thanks very much,
Phil

[Michał Mach]

This might mean that Common.js file is not loaded properly - however, you would encounter some other UI problems as well, since it contains some other JS helper functions. Can you check (e.g. using firebug, or checking for the path in page source and trying to load the file in the browser) if this file gets loaded?

Does it happen only in CiviReport or elsewhere in CiviCRM as well?

Thx,
m

[philraymond]

I'm not very good with firebug, and I don't know a thing about javascript, but yes, I can see that common.js appears to be loading.

I've run into problems with one solution I tried, but it's a bit of a digression, so I thought it better to post that separately: http://forum.civicrm.org/index.php/topic,10536.0.html

Javascript is not working on other areas of my backend either, nor was it when I was on CiviCRM 2.2. For example, I want to import contacts and add them to a group, but I can't because the link to do that on import is controlled by javascript.

Should I just reinstall Civi?

Thanks,
Phil

[Dave Greenberg]

Did you do this .... "Checking for the path in page source and trying to load the file in the browser" ? (Select "View Source" from browser File menu and search for Common.js - then copy and paste the entire URL into the browser location bar. You should see the javascript code displayed in your browser).

[philraymond]

Oh, thanks. I viewed the source, but missed the pasting the url into the browser bar part. Cool trick. The file is loading properly there.

Still, no luck on getting the javascript links working in the backend. I'd be happy to give backend access to one of the moderators here.

For now, I've decided to learn a bit about javascript tonight.

Thanks,
Phil

[Michał Mach]

Hm, if the file is loading fine, let's check the browser. Which one are you using? Do you have JavaScript enabled?

Thx,
m

[philraymond]

I've figured it out!

Michal, it wasn't the browser, but thanks very much for the suggestion.

It is some kind of conflict with another javascript file, a rockettheme extension called RokBox. So I guess javascript can conflict like css, which makes perfect sense now that I know it.

Now I just have to figure out how to exclude the offending javascript file from being loaded in the backend.

Thanks again for your help so far.

Phil

[jursulak]

Sorry, I know this is an older post.

I was having the same problem as Phil. I saw in this thread that he figured out that the issue was with rokbox.js loading in the backend of Joomla.

I did a quick search and found Phil's post at RocketTheme looking for help to stop rokbox.js from loading in the backend here: http://www.rockettheme.com/forum/index.php?f=201&t=80122&rb_v=viewtopic Which has the solution by Sam Lewis.

Thanks Phil & Sam

[nseltzer]

This fixed the problem I had with the collapsible sections not working.  Thanks!!

[weroiu]

I had the same problem.

THE SOLUTION:

Go to Extensions-> Plugin Manager

Disable Content - RokBox

Disable System - RokBox

Worked for me!