CiviMail Sending Debugging

[koensayr]

Hello All,

I've recently setup Civi, and I believe I have correctly setup my SMTP outbound settings. I am able to successfully send a test email in the CiviCRM > Administer CiviCRM > Global Settings > Outbound Mail screen. Though when I goto send a bulk message, and arrive on the "Test" screen, I get an error:


Here is my outbound e-mail:

Greetings {contact.first_name} {contact.last_name}

This is our first Post:Ballet Mailing List!

-The Post Ballet Team

To unsubscribe from this newsletter, click this link:  {action.unsubscribeUrl} or e-mail {action.optOut}
This email is sent from:  {domain.address}  

Here is the error that Civi generates. Where can I go to look for more information about what is going on? The error message indicates I should check my settings, but the settings are correct! Any thoughts would be appreciated!

Code: [Select]

Error Details:

Array
(
    [callback] => Array
        (
            [0] => CRM_Core_Error
            [1] => handle
        )

    [code] =>
    [message] => Invalid response code received from SMTP (outbound mail) server while attempting to send email.  This is often caused by a misconfiguration in the CiviCRM Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP).
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="Invalid response code received from SMTP (outbound mail) server while attempting to send email.  This is often caused by a misconfiguration in the CiviCRM Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP)." code=0 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)

Thanks for all of you help![/code]

[Dave Greenberg]

Is the FROM address for your mailing a valid mail account with your mail server?

[koensayr]

Good question. The SMTP settings were setup to use the account we login cPanel with. Inside of cPanel I created a new mail account, and adjusted the SMTP setting inside of CiviCRM to match. Currently, the from mail account, matches the current SMTP settings, but I'm still receiving the same error. Any other ideas?

[koensayr]

Any other ideas folks?

[EdP]

Hi, FWIW, you're not the only person with this problem:
http://forum.civicrm.org/index.php/topic,12900.0/topicseen.html
E

[koensayr]

Interesting thank you! Perhaps I'll bring my question of there.

[EdP]

Check the other thread. It now works for me, albeit with a not-very-convincing solution.

[Piotr Szotkowski]

For people who end up finding this thread first: the usual suspect is the SMTP envelope’s FROM address which is not accepted by the SMTP server; do check your mailserver’s logs, and, in parallel, make sure it accepts either the From: email or the bounce VERP (whichever you end up choosing to use for that mailing’s SMTP envelope’s FROM).