Contribute Cookie Error in Firefox, IE8, Opera, and Chrome (Safari okay)

[menasor2782]

Hello: I put up my live contribution page, and tested it on my joomla powered CMS site. After I filled out the beginning information and hit 'next' i get this:

"Sorry. A non-recoverable error has occurred.

We can't load the requested web page. This page requires cookies to be enabled in your browser settings. Please check this setting and enable cookies (if they are not enabled). Then try again. If this error persists, contact the site adminstrator for assistance.

Error type: Could not find a valid key."

Cookies are enabled on both my MAC (firefox, opera, chrome) and Windows 7 (IE computers.

I checked the payment processor name and type. It's paypal standard. Under live i have the actual paypal email. I did not put anything for the page urls below that. In the test area i have my paypal sand box email and the default web pages there.

Civicontribute is enabled under system settings.

I'm unsure how to fix it. Past posts don't give a definitive answer.

[Donald Lobo]

check the urls before and after you hit submit. Basically make sure you are using the same url everywhere:

i.e. example.com OR www.example.com not a mixture

lobo

[menasor2782]

It does switch from www.example.com to example.com. Where do I tell it not to do this?

[Donald Lobo]

the easiest way would be to use an apache redirect from example.com to www.example.com

lobo

[menasor2782]

Resolved the issue using an apache redirect, and formatting the url settings in civiCRM. Thank you,

[sanchez]

the easiest way would be to use an apache redirect from example.com to www.example.com

lobo

This has been a recurring problem, that interferes with site administration policies. It already caught me twice.
I´d rather take a look into CiviCRM code and try to fix it right in there - any clues?

[Chris Burgess]

In this case, CiviCRM has issued a redirect, at which point it uses the configured site URL in civicrm.settings.php.

When you first browsed to the site, you accessed via a different server (eg, CiviCRM is configured for www.example.com but being a lazy developer we all type example.com and save four letters).

This causes a conflict when the redirect is fired. The simple fix (and better for your site generally) is to use Canonical URLs and ensure all visitors access by the same hostname. (IMO www.example.com is superior, for advantages in browser UI, even though I agree that the www. prefix is generally pointless.)

In your situation, I'd set up an Apache redirect to ensure all visitors see 'www.example.com' all the time.

I use this myself (in your Apache config) -

Code: [Select]

RewriteEngine On
RewriteCond %{HTTP_HOST}   !^www\.example\.com [NC]
RewriteCond %{HTTP_HOST}   !^$
RewriteRule ^/(.*)         http://www.example.com/$1 [L,R]

According to Chris Hope's ElectricToolbox article on the use of WWW in website addresses above, this should work too, but I haven't tried it myself.

Code: [Select]

RedirectMatch permanent .* http://www.example.com/


[luthien]

I'm having the same problem using Joomla 2.5/CiviCRM 4.1+, I added the settings to apache. My url in settings.php does not has the www. The apache redirect is to the non-www, but I still get the errors. Please advice.

[Chris Burgess]

luthien, if you're using the redirect i posted above, you need to ensure that the redirect is pointing to the same canonical url that civicrm is using.

post with details if you want informed replies (eg "i added the following config snippet to apache [ ... ], and my civicrm.settings.php has [ ... ]").

it may be simpler to remove the apache config and find a canonical url plugin for your CMS ... apache config alterations cut a bit deeper, so you want to be sure of what you're doing

[luthien]

I tried out the apache suggestion from this post but it did not worked out for me. Please let me know if you notice any other errors. thanks.

apache config:

Code: [Select]

RewriteEngine On
RewriteCond %{HTTP_HOST} !^mysite\.org$ [NC]
RewriteRule ^(.*)$ http://mysite.org/$1 [R=301,L]

in Joomla:

Code: [Select]

/administrator/components/com_civicrm/civicrm.settings.php

define( 'CIVICRM_UF_BASEURL'      , 'http://mysite.org/administrator/' );

/components/com_civicrm/civicrm.settings.php

define( 'CIVICRM_UF_BASEURL'      , 'http://mysite.org/' );

Joomla configuration file:

Code: [Select]

public $live_site = 'http://mysite.org';
public $sef = '0';
public $sef_rewrite = '0';
public $sef_suffix = '0';
public $unicodeslugs = '0';
public $cookie_domain = '';
public $cookie_path = '';

Joomla 2.5.4 and civicrm 4.1.1

[Chris Burgess]

Sorry luthien, that looks ok to me at a glance. You may have to debug a bit further ... lots of things (other than hostnames) may affect browser cookies. Might be best to start a new thread, and describe the issue you're having in as much detail as you can - you can link back to this one for reference, but it appears that the fix which solved the issues for menasor (OP of this thread) is not the fix for you