Navigation Menu Problem civicrm 3.3.1

[Davide]

Hi, I'm italian , so sorry for my english ,i'm new in civicrm , i need help for the navigation menu customization ,( i've got civicrm in italian 3.3.1 - drupal6.19 - mysql 5.1.34 -  php5.2.15 - windows vista )
i'll go to administer - customize - navigation menu , but i can't customize the menu(i can't also administer navigation menu in demo version of civicrm) , it say loading but i can't display anything.
i've tryed with firefox , chrome , explorer , but nothing , i have garland as theme and the dashboard is working . If i open civicrm with explorer 8 it say error on jquery.js on line 137.
plz help
thanks 

[Hershel]

What Drupal theme are you using?

[Davide]

I have Garland as theme.

[spikyjt]

I'm having the same problem. It started in 3.3.0 in fact. I've upgraded from 3.1.4 (through all releases in between as this is my testing system). I'm going to do a fresh install of 3.3.1 to see if I can reproduce it.

[spikyjt]

I'm also using a custom Garland theme. I tried switching themes, both default Garland and Zen, but there is no difference, so I don't thing it is theme related.

[Hershel]

Can you reproduce this bug on the demo: http://drupal.demo.civicrm.org/ ?

[Davide]

I have the same problem on the demo site.

[spikyjt]

Yeah same for me on the demo site. Also on my fresh install I just did. Works fine on Firefox though. It is only Chrome I am having a problem with. Firefox version is 3.6.13, Chrome is actually Chromium, version 8.0.552.215 both running on Linux (Kubuntu 10.10). I've looked in the error console, and there is nothing there.

I also notice that none of the icons or tree lines appear if css and js optimization are turned on.

[Hershel]

Great, thank you both. One of the team members should respond to this now, when they can.

[spikyjt]

Thanks. I'm happy to test anything if required. I'd love to have a bash at the problem myself, as there are a number of things in the Nav Menu editor that are less than ideal (IMHO). I might need a little pointer to the relevant files however, as I'm still learning my way around Civi/Drupal, although I'm well versed in php/js etc.

[spikyjt]

Ah, I see there is already a bug open for this: CRM-7202. I should have checked there first! It's due to be fixed for 3.3.2.

[mdlueck]

I saw this nonsense behavior upgrading from 3.2.5 to 3.3.1 with Firefox on Ubuntu Linux. Eventually the Civi memu started working properly again. I assumed I had flushed enough caches to shake the nonsense out of it.

Currently running FF 3.6.13 official Mozilla build and the Civi 3.3.1 menus seem to working properly.

That was a bit scary!

[mdlueck]

I just am finishing the 3.3.1 to 3.3.2 upgrade, and my main Civi Nav Menu was not populating until I emptied the Firefox browser cache and refreshed the main Civi page. THEN it loaded properly. Very weird. 

[alejandro_salgado]

Hi, we have  3.3.3 recently installed and same problem is happening. It's not showing the menu structure and stays in "loading". I saw that issue CRM-7202 is closed and fixed for version 3.3.2 but seems to be happening in 3.3.3. Any ideas?

thanks

[pcoughlin]

Check your civicrm.settings.php file and what you have in your baseurl setting (search for CIVICRM_UF_BASEURL).
If you are using standard Drupal with CiviCRM installed in .../sites/all/modules/civicrm then it should not have any path after the domain name.

Sounds simple, but those are the most difficult sometimes.  Believe me, I know.

Hope that helps.

PS ... I would have added code example, but the forum would not allow it, what a pain. Gives error:
 "Sorry, you are not allowed to post external links."