child contacts not showing in parent search

[sagraphics]

I have had a play with smart groups feeding from groups and tags, but am finding some instability issues.

So I've decided to use nested groups to drill down my contacts on the front end, adding a profile for each group to provide a link straight through to a map of contacts in that particular group.  However, my thoughts were that if a contact was in a child group or grandchild group, listing all contacts for the parent group would display all contacts in the child and grandchild groups automatically - but no.

What am I doing wrong?

[Erik Hommel]

I do not think you are doing something wrong, I have noticed in some cases too that adding a person to a child group does not automatically include them in the parent group. I have not paid any attention to it because I was fixing other things, but I would expect the same. I wil do a quick check in the manual (http://book.civicrm.org/user/).....

[Erik Hommel]

From the manual:

In CiviCRM, this is done by creating one or more parent groups and then assigning other groups to them. When a user sends a mailing to a parent group or searches for contacts in a parent group, all contacts in the associated child groups are automatically included.

Looks like it only works from the parent down......

[sagraphics]

Yes, I saw that same documentation.  And this is what I want it to do, but not for mailings, just searches.

for example, if I have a parent group called, England, which had child groups of Lancashire, Shropshire, Cheshire etc etc.  Lancashire then has child groups of each of the towns within it.

I then add contacts to each town as their group.

Now I want to view all the contacts in England group...the contacts do not show from the child groups.  Or I want to view all the contacts in Lancashire group, the child groups don't show, but according to the documentation, they should be automatically included into the parent group as per the hierarchy.

Please help?  Is this a bug?

[Erik Hommel]

I have just asked, the behaviour we would both expect was confirmed as the correct expectation by Lobo :-) I will now check in the latest and greatest (version 4.1 which is under construction and soon to be released) what the behaviour actually is. If it does not do what we expect, it is a bug indeed. Let me get back to you...

[sagraphics]

I have just checked on http://sandbox.joomla.civicrm.org/administrator with a test group, and it works as anticipated....why not on my install?

[Erik Hommel]

What version are you on?

[sagraphics]

CiviCRM version: 4.0.8
CMS version: Joomla 1.7

[Erik Hommel]

That is strange, I have no idea why you do not get the required process locally, especially as I am no expert on Joomla....but it should not make any difference. Let me have a play with the Drupal 4.1 version and see what results I get. Do you have a localized version (as in another language?)

[sagraphics]

No, just the normal english version.

I use multisite..could this be affecting?

[sagraphics]

Now I understand what is happening - if you create the group first with the relevant parent, then add contacts to the group, then contacts are added to the parents listings.

However, if you add contacts to a new group then set the parent of this group, it doesn't dynamically add to the parent group.

Any work around?

[Erik Hommel]

You can select tour children and add them all to a group per child group? Alternative woud be to do some MySql tweaking with the relevant table, civicrm_group_contact out of the top of my head

[sagraphics]

You can select tour children and add them all to a group per child group? Alternative woud be to do some MySql tweaking with the relevant table, civicrm_group_contact out of the top of my head

Not sure what you mean by 'select children and add'?

[Donald Lobo]

Can you add another contact to the child group?

i think we basiclly reset the cache for parents when a child group changes and then recompute its children

lobo

[Erik Hommel]

I mean if you use advanced search or custom search (this is the demo one : http://drupal.demo.civicrm.org/civicrm/contact/search/custom?csid=4&reset=1) to select members of several groups, and then use the results to add all selected contacts to the parent group?