Mailings not sending

[Donald Lobo]

might be easier to get on IRC and ask for debugging help there. real time and a lot faster

You should check and see if there is a job (civicrm_mailing_job) created and ready to go for this mailing.

lobo

[gsoundsgood]

gsoundsgood, could you post exactly what you commented out in thr smtp.php file? I am using bluehost and have the same problem.

This is what I have in the file starting at line 273 and ending at line 276

if (!isset($from)) {
            $this->_smtp->rset();
            return PEAR::raiseError('No From: address has been provided',
                                    PEAR_MAIL_SMTP_ERROR_FROM);

sorry for the very late reply. anyway, just in case any bluehost user ends up here, even with the latest version of civicrm (4.2.7) I still need to quote out the part between line 274 ant 277 of smtp.php located here: /wp-content/plugins/civicrm/civicrm/packages/Mail

to be more precise, the exact lines I quoted out were:

Code: [Select]

if (!empty($headers['Return-Path'])) {
            $from = $headers['Return-Path'];
        }
thus they become:

Code: [Select]

/*
        if (!empty($headers['Return-Path'])) {
            $from = $headers['Return-Path'];
        }
*/
Test email sends out correctly. To actually send the email, I have not been able to get the mailing sent automatically (cron), and I still need to run the the job manually from "Administer CiviCRM » Scheduled Jobs" after having completed the sending procedure of CiviMail

[cwyant]

Same issue here. I'm on shared hosting, commented out the above block, and my mailings send. But I'm unable to send scheduled mailings. I have to execute the scheduled job manually for it to complete. Otherwise, the scheduled mailing will stay in "Running" mode.

[Interpolat]

Was also experiencing this same issue on Bluehost with CiviCRM 4.3.3 on Wordpress.  Now, if this is happening so systematically, is this not an issue that needs to be addresses on the CiviCRM developer's end?

[Donald Lobo]

a few thoughts and comments:

1. CiviMail uses VERP. We recommend using a hosting solution and mailing provider that allows you to set those headers. Bluehost does not. At this point we recommend folks switch to a more suitable host. Being good mass-mailing citizens is important to most of the folks who contribute code.

2. While its great to say: "is this not an issue that needs to be addresses on the CiviCRM developer's end?", we also need to ask and address the question: "How is the core team going to sustain itself over time". Any thoughts / solutions welcome

lobo

[Interpolat]

Ok, I just checked with Bluehost, HostGator and Lunarpages, and they all do not offer VERP on their shared hosting plans.  Are there hosts that you know of that offer VERP on their shared plans?

[Donald Lobo]

sorry, dont know the shared hosting landscape. In general we do recommend folks pay a bit more for hosting and use a VPS or a specialized provider like civihosting.com

lobo

[galgeek]

I've been able to send a small test mailing (30 contacts total, sent 15 at a time, by the global cron job run by drush more or less per the "scheduled jobs" documentation) from a drupal install on bluehost using CiviMail.

I've not yet been able to set up automatic bounce processing on bluehost, and according to the two tech support folks I've chatted with, it's not possible.  bluehost mailboxes won't accept messages addressed to VERP'd addresses, and as a matter of policy, I guess, bluehost does not allow you to access remote mailboxes from its hosts.

I wonder whether automatic bounce processing is vital for small (maybe 1000) stable lists that get sent to about once a month... how many times will CiviMail try to deliver a message, and what's the retry schedule?  Is it practical to check the bounce mailbox manually for such a list?

I also wonder whether it might be possible to use a gmail account for the bounce, redirecting its mail to a bluehost mailbox for processing.

[isherwood]

Just posting to report that our Joomla 2.5.17 site at Bluehost had the same issue with CiviCRM v4.4.3, though we needed to comment out the same code in mail.php (as opposed to smtp.php) since we're using the default PHP mailer.

Thanks for the suggestions.

[asantat]

I have a same problem
Test mails go out and come to email adresses.
The mail to individual users goes out and comes too.
If I mailing to the group all mails go out but nobody gets it. There is no one email to get it.

I tried with drupal 7 and Joomla 3.3.6, with SMTP and mail(), with Apache and CGI, with changing the VERP devider "." to ";" No one works.

Please help me