Error 500 - Internal server error

[fxdiallobrogia]

Hye !

I tryed to install civicrm component using both solutions :
- upload of the package
- unzip, upload to /joomla/components/com_civicrm directory and install from the directory

Each time, I have the error message "Error 500 - Internal server error".

You'll find the software configuration in my signature. For the hardware, I use a 1&1 business linux webhosting.

Until now, I never met any problem installing components. And I don't find an answer in the following page : http://wiki.civicrm.org/confluence/display/CRMDOC/Install+CiviCRM+for+Joomla+or+Mambo

Does someone has an idea of where the problem comes from ?

Thanks,

FX

[Michał Mach]

Any chance you can check apache error_log to see what the specific error was?

Thx,
m

[fxdiallobrogia]

The performance values on the shared server are limited ...
For the memory to 32 M
For the max_execution_time to 600

It's not possible to change these values, but, using php5 it may helps. To switch from php4 to php5, place an .htaccess in the site root containing "AddType x-mapp-php5 .php".

I also asked for
-          PHP 5.X with SOAP and DOM extensions
-          Postfix 2.2 (a mailer)
-          Perl 5.8.X.

There would be an other solution, used by virtuemart : to place at the disposal a pack of installation including joomla and civicrm. Would this be possible ?

[Michał Mach]

Are the values you're giving available on your webhost? These are exactly what is needed to run CiviCRM on Joomla.

Regarding the prepackaged version, I guess it is technically possible, but don't think it will jump on development critical path anytime soon. If you have resources to work on such contribution and than maintain it, you'll get necessary support from our team.

Thx,
m

[fxdiallobrogia]

The performance values on the shared server are limited ...
For the memory to 32 M
For the max_execution_time to 600

Given by phone by 1&1. Is there any solution to test these values ?

Regarding the prepackaged version, I'd be honored to work on such contribution. I just fear not to be good enough : I just start with joomla and have never programed in php. If a doc exists I can try ...

By the way : the problem still exists with php5 ...

[Donald Lobo]

in general for 500 Internal Server Error (or blank page issues)

it makes things a LOT easier if we get the specific error message from your apache/php error logs. Those logs tell us exactly what failed and why, and helps us suggest something more specific rather than making random guesses


lobo

[fxdiallobrogia]

  I do agree with you all. The only problem is to get this log back from the web hoster ... Promise, I'll try on monday (they're closed during the we) 

Beside, I am wondering if, instead of using the big huge package, I could install CiviCRM with the three components : civimember, civimail and civicontribute. Will I have the same result or is the pack containing more things than the three components ? 

May be cutting civicrm.xml file in several parts could help ?

[Dave Greenberg]

There is more to the package than the 3 components - and at this time they cannot be installed separately. Hopefully you'll be able to get us more info on your error messages.

[fxdiallobrogia]

Waiting for the answer of 1&1, here is the configuration of the PHP Core 5.2.1 I've got from the PHP info tab of joomla ...

Code: [Select]

Directive Local Value Master Value
allow_call_time_pass_reference On On
allow_url_fopen On On
allow_url_include Off off
always_populate_raw_post_data Off Off
arg_separator.input & &
arg_separator.output & &
asp_tags Off Off
auto_append_file no value no value
auto_globals_jit On On
auto_prepend_file no value no value
browscap /usr/local/lib/browscap.ini /usr/local/lib/browscap.ini
default_charset no value no value
default_mimetype text/html text/html
define_syslog_variables Off Off
disable_classes no value no value
disable_functions no value no value
display_errors On On
display_startup_errors Off Off
doc_root no value no value
docref_ext no value no value
docref_root no value no value
enable_dl On On
error_append_string no value no value
error_log no value no value
error_prepend_string no value no value
error_reporting 7 no value
expose_php On On
extension_dir /usr/local/lib/php/extensions/no-debug-non-zts-20060613 /usr/local/lib/php/extensions/no-debug-non-zts-20060613
file_uploads On On
highlight.bg #FFFFFF #FFFFFF
highlight.comment #FF8000 #FF8000
highlight.default #0000BB #0000BB
highlight.html #000000 #000000
highlight.keyword #007700 #007700
highlight.string #DD0000 #DD0000
html_errors On On
ignore_repeated_errors Off Off
ignore_repeated_source Off Off
ignore_user_abort Off Off
implicit_flush Off Off
include_path .:/usr/local/lib/php5 .:/usr/local/lib/php5
log_errors Off Off
log_errors_max_len 1024 1024
magic_quotes_gpc On On
magic_quotes_runtime Off Off
magic_quotes_sybase Off Off
mail.force_extra_parameters no value no value
max_execution_time 50000 50000
max_input_time -1 -1
memory_limit 40M 40M
open_basedir no value no value
output_buffering 0 0
output_handler no value no value
post_max_size 8M 8M
precision 14 14
realpath_cache_size 16K 16K
realpath_cache_ttl 120 120
register_argc_argv On On
register_globals Off Off
register_long_arrays On On
report_memleaks On On
report_zend_debug On On
safe_mode Off Off
safe_mode_exec_dir /usr/local/php/bin /usr/local/php/bin
safe_mode_gid Off Off
safe_mode_include_dir no value no value
sendmail_from no value no value
sendmail_path /usr/sbin/sendmail -t -i /usr/sbin/sendmail -t -i
serialize_precision 100 100
short_open_tag On On
SMTP localhost localhost
smtp_port 25 25
sql.safe_mode Off Off
track_errors Off Off
unserialize_callback_func no value no value
upload_max_filesize 20M 20M
upload_tmp_dir no value no value
user_dir no value no value
variables_order EGPCS EGPCS
xmlrpc_error_number 0 0
xmlrpc_errors Off Off
y2k_compliance On On
zend.ze1_compatibility_mode Off Off

I noticed that max_execution_time and memory_limit values are high enough, but that log_errors is off. Waiting for an answer from 1&1, do you see anything else ? 

[fxdiallobrogia]

  a week without any answer ! I call 1&1 everyday and have the same answer : "the technical service is answering you, you should receive a mail tomorrow.
Is there any other solution to generate a log with joomla for exemple ?

[Michał Mach]

Not really... "Internal server error" is generated by httpd server (apache, lighthttpd, etc) which is a step before the application (joomla) is executed...

m

[fxdiallobrogia]

  After an unlucky week, someone at 1&1 changed some values on the server and the civicrm pack is now available.

I don't have any log to present you, but the answer belongs to the web host ...

May this topic helps you !  and thank you Michat and Donald for your help

[XeonFX]

Hi,

i am new to joomla and civicrm, i will be thankful if anyone can help me


i installed Joomla_1.0.12-Stable-Full_Package successfully on my server ( www.pacificway.org/v2/ )

then i downloaded civicrm-1.7.9682-joomla-php4 and uploaded all the files under com_civicrm to administrator/components/

then from the admin panel i went to admin panel i went to installers , under components i entered the install directory /hermes/web06/b1946/pow.pacway/htdocs/v2/administrator/components/com_civicrm/
and clicked install

but it gives me internal error.

www.pacificway.org/phpinfo.php please find php info over here.

waiting for your reply

thanks

XeonFX

[Dave Greenberg]

The best way to try and diagnose this is to take a look at your webserver (apache most likely) error log.

[XeonFX]

yes i tried that.. but my error logs are empty

also i changed civicrm.settings.php anything else you think i should have done ??

thanks

XeonFX