unrecoverable errorSorry. A non-recoverable error has occurred.

[dfishel]

When using CiviEvent on get this error on the Test drive page when it comes to the Thank you Page.


Error Details:

Array
(
    [callback] => Array
        (
           

• => CRM_Core_Error
[1] => handle
        )

   

Code: [Select]

=> 111
    [message] => Connection refused
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="Connection refused" code=111 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)

Running on Drupal 5.1
PHP 5
Mysql 4.1 (I Think)
CiviCRM 1.7.beta.9239.

[dfishel]

Code: [Select]

Error Details:

Array
(
    [callback] => Array
        (
            [0] => CRM_Core_Error
            [1] => handle
        )

    [code] => 111
    [message] => Connection refused
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="Connection refused" code=111 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)

The First post split up the error message[/code]

[Michał Mach]

Hey Dillon,

Can you please verify that you SMTP server settings are correct and your SMTP server works? It seems like it's an error triggered by CiviCRM not being able to send registration thank you email. You can verify if it's really this issue by sending an email to any of contacts (go to contact record page -> Activitiess -> Send an Email)? If you get the same error, it's definitely SMTP settings problem.

Thx,
m

[dfishel]

I can send an email from the contact record page -> Activitiess -> Send an Email but I had to change the SMTP server last night about 8 hours ago, Is there a cahce or somehting I need to clear for CiviEvent. If I try to add a new individual i also get the same error. Just checked it.

[Michał Mach]

You shouldn't need to clear any caches. Getting the same effect when adding a new individual is pretty wierd - are you adding this individual through core CiviCRM form, or are you doing this through event registration form?

One thing that comes to my mind at this stage is that SMTP server is not stable and it sometimes works, and sometimes not - but this doesn't have to be the solution. Does the registration test drive go through when you turn off sending confirmation email? Can you also drop me a note with your SMTP settings - hostname, port and whether you use authentication (don't send username or pw)? I'm also wondering if this isn't a problem with "from" field - some servers won't let you send an email with invalid or unauthorised From field - please check if it's not the cause as well.

Thanks,
michau

[dfishel]

just a little update.

I have tried every smtp server I have access to. Checked and rechecked the password (with and with out Auth) user name and server /port, I can send email from the client screen to a person. open my name in contact click email send the email and i get it. I Can Not add a new person to the database. add new contact or update contact give the same error. I can send mail from civimail and other places. The civievent still does not work. Same error as the add / update contact. Not sure if this still needs to be in civievent or moved to core.

[Donald Lobo]

dfischel:

can u get on IRC. We'll need ssh access to your box to detect and troubleshoot this error. Would be awesome if we can also get access to your mail server logs (typically in /var/log/mail or so)

lobo

[dfishel]

So the answer is that it was not a SMTP error. I have Google Maps turned on and my host was blocking access to maps.Google.com. So after a long debug time it took Dlobo like 5 minuets to find and fix the problem.