Could not find valid Key error. I've tried everything

[erpisha]

Hi everyone,
I've just installed CiviCRM (civicrm-1.7.10272-joomla-php5.zip package) on Joomla with MySQL and had no problem.
But when I try to make any change in the administration frontend it always shows "Could not find valid Key" error.
I've been searching in google, forums, wiki for a solution and tried everything including the step 3 found at:
http://wiki.civicrm.org/confluence/display/CRMDOC/Configuring+Front-end+Profile+Listings+and+Forms+in+Joomla%21+Sites
, with no result.
What am I missing?
Thanks in advance

[Dave Greenberg]

I'm a bit confused by 'make any change in the administration frontend'.... ?

Are you getting the error when logged in to Administrator site and accessing a CiviCRM menu (e.g. Componenents >> CiviCRM >> Administer CiviCRM)... OR is the error happening in your site's frontend when accessing a CiviCRM menu link that you've created?

More specifics about steps to recreate the error (as well as Joomla version and other platform info) would be helpful.

[erpisha]

Hi again,
Thank for the response.
Platform info:
- Windows XP
- Apache 2.2.4
- PHP 5.2.3 + MySQL, XML, ZLib, GD2, MBString extensions
- Joomla 1.0.13 Spanish
- CiviCRM 1.7.10272 for Joomla.

- Config change in apache to allow .htaccess files.
- Made some configuration changes in php.ini:
max_execution_time = 600
register_globals = Off
upload_max_filesize = 20M

- CiviCRM installed through Jommla Administration --> Install Component --> Package file with no problems
- I go to the "Administer CiviCRM" link in the Components panel.
- Then "Setup" --> "Global Settings" --> "Localization"
- Change local settings and click on "Save"
- The system redirects to an error page showing:
"Sorry. A non-recoverable error has occurred.
Could not find valid Key
Return to CiviCRM menu."

I've tried applying changes specified about the session issues in the Step 3 (http://wiki.civicrm.org/confluence/display/CRMDOC/Configuring+Front-end+Profile+Listings+and+Forms+in+Joomla%21+Sites)
in any combination in the files:
- Apache2.2\htdocs\Joomla\administrator\index.php
- Apache2.2\htdocs\Joomla\index.php
- Apache2.2\htdocs\Joomla\administrator\index2.php
, with no result.

It is not a localisation issue. It happens whenever I try to do anything in the Administrator site (create or modify a role, new individual,...). I thought it'd happen to everybody.
Thanks again

[erpisha]

I forgot to mention the MySWL version: 5.0.45.

[Donald Lobo]

Unfortunately you are on a windows machine else I would have volunteered to ssh in and check whats happening and why

The basic problem is the session is inconsistent. Can u ensure that the url's have the same hostname (i.e. either www.example.com OR example.com and not a combination). Also can u check the "action" of the form and see the host name it is pointing to.

in my case the url is:

http://localhost/~lobo/joomla_15/administrator/index2.php?option=com_civicrm&task=civicrm/admin/setting/localization&reset=1

and the form action is:

action="http://localhost/~lobo/joomla_15/administrator/index2.php?option=com_civicrm&task=civicrm/admin/setting/localization"

lobo

[erpisha]

Mines are pretty much the same:
http://localhost:8080/joomla/administrator/index2.php?option=com_civicrm&task=civicrm/admin/setting/localization&reset=1
action="http://localhost:8080/joomla/administrator/index2.php?option=com_civicrm&task=civicrm/admin/setting/localization"
It must be some step I've missed or any obvious thing because I've done nothing strange so I suppose it should happen to everybody if not.
Anyway, is there any way to see a trace of the error in any log or activating any php option in order to give to you or to myself some additional input?
Thank a lot

[Donald Lobo]

Just a random guess, but there is a remote possibility that this has something to do with utf8? CiviCRM stores everything in a utf8 format. Joomla 1.0.x does not use utf8 for the database tables etc

lobo

[launch2]

I've had this same error:
It occurs whenever I try to make any changes within the Administer CiviCRM section.

Code: [Select]

Sorry. A non-recoverable error has occurred.
Could not find valid Key
I'm on Joomla 1.0.13
PHP 5.2.2 MySQL 5.0.24

It first started when I installed CiviCRM 1.7.10272 and I found this thread... I then fully uninstalled CiviCRM from Joomla as well as deleted from the MySQL tables. I then just finished installed CiviCRM 1.8.beta.10594 and am getting the same error.

Funny thing is both CiviCRM 1.7 and 1.8 work on my Joomla 1.0.12 install.

[Donald Lobo]

I've reproduced this on Joomla 1.0.13

Seems like joomla made a changes regarding their session handling in 1.0.13. I'm not sure of what changed and why, but will need to track it down and debug. We will fix this for CiviCRM v1.8

For CiviCRM v1.7 please use Joomla 1.0.12

lobo

[Donald Lobo]

This is fixed in CiviCRM v1.8 now. The next beta should have the fix

Issue at: http://issues.civicrm.org/jira/browse/CRM-2148

lobo

[vtitarchuk]

Hi guys, I posted recently on this forum about the same problem:
http://forum.civicrm.org/index.php/topic,791.0.html

It looks like the patch changed the rules in Joomla 1.0.13 and my civicrm_com is not usable. I really like running the latest stable (secure) version of both the engine and component on my production site. Therefore, I am going to use Joomla 1.0.13 with civicrm 1.7 until 1.8 will become stable.

Would you please help me to make com_civicrm 1.7 run on Joomla! v.1.0.13, please?

Perhaps, an explanation on how to tweak some files will suffice. Thanks a lot for your contribution to community.

[Dave Greenberg]

The changes made to fix this issue in 1.8 can be seen here:
http://fisheye.civicrm.org/viewrep/CiviCRM/branches/v1.8/CRM/Core/Key.php?r1=10014&r2=10634

[vtitarchuk]

Would it be difficult to do a fix for 1.7 file that needs a change? Thanks.

[Donald Lobo]

No its not too difficult to apply the patch to a file. Please do a Yahoo! search on diff/patch to get more instructions on how to do so. All bugs are fixed in the latest version only, we dont fix issues in prior versions (standard software practice)

lobo

[vtitarchuk]

Thanks a lot for a lead. I will do some digging now.