Tabs don't show

[civicrmsav]

Hi all - 

For some reason my tabs (summary, contributions, pledges, etc.) are no longer showing on my contact view screen
(http://domain/index.php?q=civicrm/contact/view&reset=1&cid=475).  I'm not sure exactly when they stopped showing.

I've confirmed on the "Settings - Site Preferences" page that everything is checked.  And I've looked at the demo site and I can't see what I have different.

Can someone point me in the right direction?

Thanks.

[Kurund Jalmi]

Can you give details about your CiviCRM install and which browser do you use ?

Kurund

[civicrmsav]

Hi - Thanks for the interest.  CiviCRM 2.2 on Drupal 6.13, I've tested in both Firefox 3.5.2 and IE 8.0, same behavior in both. - Anne

[Kurund Jalmi]

Anne:

Might be related to this bug: http://issues.civicrm.org/jira/browse/CRM-4703, This was fixed in latest 2.2.8 release.
Also check: http://forum.civicrm.org/index.php/topic,9010.0.html

HTh
Kurund

[civicrmsav]

I've discovered some more information on this.  When I originally set up this site, the domain name hadn't been set up yet, so I used a temporary URL provided by my host formated as IP/mydomain~.   When I use that URL the tabs show perfectly, otherwise they don't.   

So there must be setting somewhere that I need to correct to be the real domain name.  Any suggestions or ideas?

Also, I've noticed that sometimes civicrm switches me back and forth, so I start at www.mydomain.com/civicrm/  and in the process of working I notice the address bar now says http://33.33.33.33/mydomain~/cvicrm/   I suspect this is a related issue.

[Donald Lobo]

check and follow the steps here

http://wiki.civicrm.org/confluence/display/CRMDOC/Moving+an+Existing+Installation+to+a+New+Server+or+Location

lobo

[civicrmsav]

OK - I did all the steps and have re-checked, but I must be missing something, many url's seem to be duplicated so I get for example:

http://www.mydomain.com/civicrm/menu/www.mydomain.com/civicrm/dashboard?reset=1

Can you point me in the right direction please?  BTW - I did initially have the CIVICRM_UF_BASEURL set with my domain www.mydomain.com instead of my url http://www.mydomain.com. But I repeated the steps with the correct URL, and still have this problem.

[civicrmsav]

(BTW - I have rebuilt my menus multiple times since that seemed intuitively to be the problem, but no luck.)

[Donald Lobo]

can you run the following sql for your civicrm db

mysql> update civicrm_domain set config_backend = null;

lobo

[civicrmsav]

I had done that as per the process, and just did it again now.  No change, all links in the CRM navigation still have the double domain in the URL. 

[Donald Lobo]

Not sure whats happening and why. your best bet might be to hire someone from http://civicrm.org/professional/

lobo

[civicrmsav]

Hmm.  I'd hope to learn from doing this myself.  Would it be reasonable to back up my database, uninstall CiviCRM, delete the database and reinstall CiviCRM?