CiviCRM Community Forums (archive)

Quick question, that's probably obvious.

I'm trying to get outgoing email to work using our Mail server. But our mail server is configured to deny invalid HELO domains. Seems CiviCRM (or Drupal) is passing "localhost" as the hostname when it's trying to send email through the SMTP server (which isn't on the same machine).

I see this from CiviCRM:

Failed to add recipient: systems@example.com [SMTP: Invalid response code received from SMTP (outbound mail) server while attempting to send email. This is often caused by a misconfiguration in the CiviCRM Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP). (code: 504, response: 5.5.2 : Helo command rejected: need fully-qualified hostname)]

And on the mail server, I see:

Dec 13 13:37:08 rowell postfix/smtpd[56906]: NOQUEUE: reject: RCPT from www.example.com[111.222.333.444]: 504 5.5.2 <localhost>: Helo command rejected: need fully-qualified hostname; from=<systems@example.com> to=<systems@example.com> proto=ESMTP helo=<localhost>

Any idea why the hostname isn't being set to www.example.com?

Thanks!

I really don't know actually. I figured civismtp was responsible for all smtp traffic out of civicrm.

Is that not the case? Feel free to move this topic if it's better posted somewhere else.

Thanks!

Yeah, that's not the issue. The issue is CiviSMTP (or whatever) is passing the hostname "localhost" when it attempts to send through the SMTP server, which is set to deny any SMTP traffic from servers with invalid FQDN's (which, localhost is), and I can't seem to find a place to change this.

I'll dig into this more next week, as getting this to work is kind of critical. And I'd have to imagine it's something with my setup, since this seems like it would have stopped other people before me.

Will post back when I know more.

So I just checked this again, and configured Administer > CiviMail > Mailer Accounts, but it's still sending localhost.

Here's the SMTP entry.


Mar 10 16:34:46 rowell postfix/smtpd[34454]: NOQUEUE: reject: RCPT from www.example.com[xxx.xxx.xxx.xxx]: 504 5.5.2 <localhost>: Helo command rejected: need fully-qualified hostname; from=<systems@example.com> to=<systems@example.com> proto=ESMTP helo=<localhost>

So the "RCPT from" is being set, but the helo is not.

This is with CiviCRM 4.0a2, but I'd imagine 3.x does the same thing.

Thoughts?

What's your configuration for outbound ? SMTP or mail() ?

smtp. mail would probably work, but I'd really prefer send all mail through our mail server, rather than having individual systems generating mail. =/