Author Topic: A few wording issues/questions about the Contribution Page flow... (Read 1866 times)

cognoscento · January 05, 2011, 04:52:06 pm

I'm going through a contribution page's flow with a fine-toothed comb and have noticed a few things that are bugging me. I'd love suggestions on how to modify them, or flag them for future consideration. The page I'm setting up is a "member dues" form, only.

On the form itself, the button reads "Confirm Contribution"; that doesn't seem right if it's a member sign-up page only. I've adjusted it for now using the word replacement engine to "Confirm", but would love a way to customize it based on the kind of contribution for it is. Perhaps that can be considered for the future?
On the second page, it starts with the following text: "Please verify the information below carefully. Click Go Back if you need to make changes. Click the Continue button to go to PayPal Standard, where you will select your payment method and complete the contribution." How can I change this? The word replacement feature doesn't seem to affect it and it's pretty poorly worded. Some way to reword that would be most appreciated, especially with PayPal Standard. (It has a high abandonment rate is partially because many people think they need a PayPal account to proceed, even though that's not the case. I'd love to adjust that wording to make it clearer. Perhaps with something like "Click the Continue button to be sent to PayPal, where you can submit payment. You will not need a PayPal account, just click on the "Pay with a credit card" link on the next page." How can I make that adjustment myself?
Once I'm sent off to the PayPal page, the transaction is listed as "Online Contribution: VPHS Membership". (We're the VPHS... obviously.) Again, if I wanted to make things as smooth as possible, how could I change it to something more meaningful, like "Online Transaction" or just drop the part before the colon altogether?

I'm a nitpick, I know... It's just that CiviCRM is a fantastic product and I want my new members to feel the same way that I do about how smoooooth everything is. Are any of those adjustments (esp. the last two) trivial for me to implement?

Rahul Bile · January 05, 2011, 08:11:21 pm

cognoscento,

#1 :

Quote

On the form itself, the button reads "Confirm Contribution"; that doesn't seem right if it's a member sign-up page only

- As it is a contribution Page, in which we allow a Membership Payment, it is named ad "Confirm Contribution", you can modify it as per your requirement around line no. 428, in CRM/Contribute/Form/Contribution/Main.php

#2 :

Quote

On the second page, it starts with the following text: "Please verify the information below carefully. Click Go Back if you need to make changes. Click the Continue button to go to PayPal Standard, where you will select your payment method and complete the contribution. How can I change this?

-
You can change this in " templates/CRM/Contribute/Form/Contribution/Confirm.tpl "

#3 :

Quote

Once I'm sent off to the PayPal page, the transaction is listed as "Online Contribution: VPHS Membership". (We're the VPHS... obviously.) Again, if I wanted to make things as smooth as possible, how could I change it to something more meaningful, like "Online Transaction" or just drop the part before the colon altogether?

-
You can do this by using alterPaymentProcessorParams hook. you can read more at : http://wiki.civicrm.org/confluence/display/CRMDOC33/CiviCRM+hook+specification#CiviCRMhookspecification-hookcivicrmalterPaymentProcessorParams

HTH

Rahul.

cognoscento · January 05, 2011, 09:28:32 pm

Thanks to your suggestions, I've made the first two changes. For the second one, I've added the following after line 42:

Code: [Select]

{elseif $paymentProcessor.payment_processor_type EQ 'PayPal_Standard'}
{ts 1=$paymentProcessor.processorName 2=$button}Click the <strong>%2</strong> button to be sent to the PayPal website, where you can pay by credit card. You will not need a PayPal account, just click on the "Pay with a Credit Card" link on the next page and follow the directions. After your payment is processed, you'll be returned to our website.{/ts}

Looks great!

For the last one, playing with hooks may be currently above my expertise level, but I'll revisit it once I've knocked some of the bigger config things I want to do.

THANKS, again!

Rahul Bile · January 05, 2011, 09:50:14 pm

You are welcome!!! I am glad, it helped you.

Rahul.

LMKWeb · April 21, 2011, 05:56:03 am

This is great - I was looking to modify the wording in the exact same way, thanks for your help!

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Author Topic: A few wording issues/questions about the Contribution Page flow... (Read 1866 times)

cognoscento

A few wording issues/questions about the Contribution Page flow...

Rahul Bile

Re: A few wording issues/questions about the Contribution Page flow...

cognoscento

Re: A few wording issues/questions about the Contribution Page flow...

Rahul Bile

Re: A few wording issues/questions about the Contribution Page flow...

LMKWeb

Re: A few wording issues/questions about the Contribution Page flow...