CiviCRM Community Forums (archive)

Hello,

Gmail now has a feature in which you can click an "unsubscribe from this sender" link in the Gmail interface. Gmail then just automatically replies with the following message:

Subject: unsubscribe

Body: This message was automatically generated by Gmail.

These emails currently get processed by CiviMail (since it moves them to the "processed" folder rather than the "ignored" one) but it doesn't do anything with them, and so we need to go in and opt-out each contact manually when we see these replies. How can I make CiviMail automatically opt-out contacts who have had Gmail reply with this message?

I tried adding a bounce pattern directly in the database for "unsubscribe", but I'm not sure if that will work (it doesn't seem to). Any ideas?

I added both of these to the mailing_bounce_pattern table:

id	bounce_type_id	pattern
125	10	unsubscribe
126	10	This message was automatically generated by Gmail.

According to the mailing_bounce_type table, type id 10 is "Spam" which has a hold_threshold of 1. It seemed the closest, since there's no "Unsubscribe" category. I tried testing this by clearing caches, sending a blast to my own Gmail address, and using the unsubscribe link, but my contact was not put on hold and no bounce was recorded in the report (though one open was recorded -- does a recorded open pre-empt a bounce?)