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The biggest hiccups I am facing right now are:1) mail - I am hoping that the massmail_civicrm module will help here as we only need the unsubscribe level of functionality it provides but there are a few bugs still. I will go back to MS Office mail merges for now. Also, if I do get a mail program working I still have to determine that the user interface is simple enough for our users. Maybe TinyMCE will cut it but they are used to sending out word docs & pdfs with pictures etc. NB - I have thought about civiSMTP but have decided that the paying $5 per month is difficult administratively as we don't have credit cards and do have a cashbook based accounting system which relies on downloading transactions from one bank account.2) reporting on $$$ received from each event. I have concluded that there is no link between the events & contributions so this isn't possible . This is a big limitation for us but I imagine we may have to go without for some time3) Sending out invoices. This relates to pending event registrations not firing invoices and also we need to do occasional ad hoc invoices. I have installed Drupal invoices which will have to do for now.I think that none of these issues will be solved in the near future so I will probably focus now on finding the easiest way of downloading the mailing list & user training.I will aim so post a case study before too long