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  • Adding Waitlist participants to an already full session
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Author Topic: Adding Waitlist participants to an already full session  (Read 481 times)

cbh

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Adding Waitlist participants to an already full session
January 05, 2015, 09:00:37 am
Quick question on moving waitlist participants to a session that is already at capacity. For example (and this is on CIVICRM 4.1.3)

- Group size is set to 20 participants, and is currently at capacity.
- We manually move a participant from the waitlist - status "Pending from Waitlist"
- They get an email, with a  link to confirm their registration, but when they do, they get a "session full" message and are unable to register.
- If I increase the participant group size to 21 on the event info page, they can confirm and pay.

This approach makes sense to me (increasing the group size), but the client says it's worked in the past without doing this. I would think it would if the group fell below the limit with cancellations, but not if it was already at capacity. Am I right on this?

Thanks!
Chris

joanne

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Re: Adding Waitlist participants to an already full session
January 05, 2015, 02:39:01 pm
I am not sure that any of the most active forum responders will remember what happened in 4.1.3 as the the latest version is 4.5.5.  I certainly don't.

Also your description doesn't say whether or not you have just upgraded to 4.1.3.  This affects how to interpret:

Quote
but the client says it's worked in the past without doing this
.

If you have upgraded from an earlier version to 4.1.3,  then is the client actually saying " it worked for us in a previous version of CiviCRM".  If so, the behaviour was probably changed deliberately.  You could check that out by searching the issue tracker http://issues.civicrm.org/ for changes to the CiviCRM project affecting the CiviEvent waitlist behaviour for releases from the issue you updated from through to 4.1.3.

If you haven't recently upgraded, then the client is saying " it worked for us in 4.1.3 version of CiviCRM but stopped working for no reason."  This seems unlikely , but perhaps some permissions or access controls have been changed.

Finally, as an overall comment, you really should upgrade to a newer version of CiviCRM (either 4.5.5 or the LTS version (currently 4.4.10)).  You are missing out on new features, probably exposing your site to security issues and forum support will probably be limited.

At the very least you should upgrade to 4.1.6.  As the last in the 4.1 line it will be the most secure, least "bugged" version of that line.

cbh

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Re: Adding Waitlist participants to an already full session
January 06, 2015, 01:00:17 pm
Thanks for your reply. I'm actually running a development version of the site as well in 4.1.6 - sorry for the lack of clarity, but I think my client may have missed the boat on remembering how things actually work. I was primarily interested in confirming that the reason for her not being able to overbook a class was due to the 20 person limit she had set, and that she would need to increase that to 24 to allow the 4 pending from waitlist participants who exceeded that original number of 20 to confirm and pay for their registrations.

As far as upgrading to a more current release is concerned, I'd love to. Currently despite repeated tries, following all the documentation and forum suggestions I could find, I am unable to do so because of database errors. I'm currently looking for someone with more expertise than me from your list of consultants in Toronto to help with this. So no, this also was not a recent update to the site.

I see I also need to update my profile, as I'm running all this with Drupal 7.34.

Thanks again
Chris
« Last Edit: January 06, 2015, 01:04:49 pm by cbh »

joanne

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Re: Adding Waitlist participants to an already full session
January 06, 2015, 02:29:58 pm
I'm sorry to hear that you are having trouble upgrading CiviCRM.  If the Toronto-based consultants aren't available at the moment then you could try others on our list https://civicrm.org/providers as (usually) that sort of work can be done remotely.

Now for your specific question.

Yes, if your client wants the waitlisted people to be able to do an online registration then she will need to increase the person limit from 20 to 24. (And also make sure that the registration form is no longer publicly available so that a chance new registrant doesn't end up taking one of the extra 4 places.)

Alternatively, I think ( up until 4.4?) that your client will be able to do back office registrations for these four people without increasing the person limit. 

cbh

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Re: Adding Waitlist participants to an already full session
January 07, 2015, 07:50:40 am
OK thanks. I'm going to take another crack at the update here and then may be back for help on the database issue. I appreciate your quick response on this. If i could I'd just export the data from CIVICRM (not the database directly) and then try importing it, but I'm not sure that would work either.

Cheers, and thanks again.
Chris

magnolia61

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Re: Adding Waitlist participants to an already full session
February 08, 2015, 03:36:31 pm
I'm not sure how you guys are doing with this issue, but probably it is related to what I just posted. Are you still busy upgrading or further with you waitlist wishes?
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Adding Waitlist participants to an already full session

This forum was archived on 2017-11-26.