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Author Topic: Drupal Phonebanking  (Read 14288 times)

petednz

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Re: Drupal Phonebanking
September 08, 2008, 11:50:18 pm
Hi Matt - just spotted this http://groups.drupal.org/node/2195#comment-6037 which says
Quote
I built modules for home phone banking over the web (which was used for hundreds of thousands of calls), barcode-enabled data entry for walklists, quality control queues, and statistical reporting mechanisms. With a contact lists of all 1.3 million Nevada voters, we didn't use CiviCRM so all the above modules were constructed to work with a Sugar-based CRM. By connecting these modules to CiviCRM (and there were others but these are the biggies) and generalizing how surveys are constructed, etc., these could turn into cool contribs.
May be worth making contact?
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pete davis : www.fuzion.co.nz : connect + campaign + communicate

dharmatech

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Re: Drupal Phonebanking
September 09, 2008, 03:55:39 pm
Hey Matt2000. It's so cool that you are developing this. I do have some questions though to clarify this in my mind.

1. What would the phone banking interface look like? Once someone is assigned a group to call, how would they "see" that list of people to call? Or would this need the call script module below? Would it use something like CiviCRM profiles or would it be on the Drupal side but display info from CiviCRM?
2. Are you envisioning the CiviCallscript module to involve data merging? Similar to CiviMail and tokens, would it say Hello {contact.name} please renew your previous donation of {contribution.amount}, etc... I know this is asking a lot but would be awesome.

If you need any help testing this module, i would be more than happy to. thanks again for this pushing this forward

tony
http://dharmatech.org
oss@dharmatech.org
801.541.8671

Matt2000

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Re: Drupal Phonebanking
September 19, 2008, 11:39:57 am
Tony,

1.) Calls are simply Activities as they are currently implemented in CiviCRM, so the interface is the existing CiviCRM Home page.

2.) I hadn't considered this, but it shouldn't be particularly difficult to implement, if/when I get to that phase.

First module is available for testing now, linked previously in this thread.
Drupal/CiviCRM micro-blogging http://twitter.com/matt2000

Ninjitsu Web Development http://www.NinjitsuWeb.com/

myles

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Re: Drupal Phonebanking - has this been abandoned?
May 13, 2011, 12:23:42 am
Has civiPhonebank been abandoned?   :(

Or has it moved into civiCampaign?  :)

xavier

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Re: Drupal Phonebanking
May 13, 2011, 12:32:55 am
We have used civicampaign for phonebanking (survey).

The workflow is more adapted to offline surveys but works ok enough.

Would be create if you could sponsor/code a better workflow more specifically for phonebanking.

X+

On a related note, playing with asterisk and integration with civicrm. Almost click to dial.
-Hackathon and data journalism about the European parliament 24-26 jan. Watch out the result

Donald Lobo

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Re: Drupal Phonebanking
May 13, 2011, 07:07:19 am
Quote from: xavier on May 13, 2011, 12:32:55 am
On a related note, playing with asterisk and integration with civicrm. Almost click to dial.

can you blog about this?

lobo
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xavier

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Re: Drupal Phonebanking
May 13, 2011, 08:17:42 am
Quote from: Donald Lobo on May 13, 2011, 07:07:19 am
can you blog about this?

I negotiated an exclusive deal with civicon london

(full teasing mode)

X+
-Hackathon and data journalism about the European parliament 24-26 jan. Watch out the result
Pages: 1 [2]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Discussion (deprecated) »
  • Feature Requests and Suggestions »
  • Community Sponsored Improvements (Moderator: Donald Lobo) »
  • Drupal Phonebanking

This forum was archived on 2017-11-26.