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  • CiviMail message bounces unexpectedly
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Author Topic: CiviMail message bounces unexpectedly  (Read 15306 times)

jsimonis

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Re: CiviMail message bounces unexpectedly
August 04, 2009, 08:10:59 pm
Right, because you need that key in order to run the cron files.

jsimonis

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Re: CiviMail message bounces unexpectedly
August 04, 2009, 09:00:02 pm
Ok. So I went in and used the exact settings we have on another site (it's a site I'm working on, so right now all the email addresses are on our company domain).

I can send email.

I switch it back to email accounts on the site's own domain. Nada. Can't send.

The email addresses we're using are active. I've verified the passwords. I've even typed them into Notepad and then pasted them into Cpanel (to ensure the password is set right) and then into CiviCRM. Nada. Can't send.

It's odd because these two sites are on the same VPS server with the exact same setups through Web Host Manager and CPanel.

I can't figure out why I can't get a single email address on the domain to work, but I can with other domains.

Donald Lobo

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Re: CiviMail message bounces unexpectedly
August 05, 2009, 08:49:06 am

if i had to guess it might be something on the hosting end of things

based on the debug logs u provided, the rejection of the "sender" is happening during mail delivery. so i would file a ticket with the hosting company and paste the mail debug statements

lobo
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jsimonis

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Re: CiviMail message bounces unexpectedly
August 06, 2009, 03:49:51 pm
It's just odd because both accounts are on the exact same VPS hosting account. And they're the exact same kind of account. I just can't figure out why one's being rejected and not the other. Very weird.

jsimonis

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Re: CiviMail message bounces unexpectedly
August 06, 2009, 10:42:14 pm
I've got them looking into it.

It's weird because we can't seem to use any of the domains on the server to do the sending. But we can use any other domain that we have the log-in information for an email account, and it works.

Piotr Szotkowski

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Re: CiviMail message bounces unexpectedly
August 12, 2009, 03:29:50 am
Note that in SMTP (i.e., the protocol that does email delivery) there are two different ‘from’ addresses: the ‘typical’ one, that you can see in the given email’s headers (From:), and MAIL FROM: header, which is the ‘envelope’ that SMTP servers actually check first (this address usually matches the Reply-To: email header). The same goes for the To: email header and the RCPT TO: SMTP header.

Can you double check the debug output I mentioned in the previous post to this thread? If you get an error on the SMTP level, then the email is not even received/accepted, not to mention delivered anywhere.
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jase700

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Re: CiviMail message bounces unexpectedly
August 12, 2009, 07:47:42 am
I'm having the exact same problem with my VPS service.  I'm using Verio.  I can send through 'send to contact' using SMTP, but not through civimail.  At the same time, I can send bulk e-mails using Sendmail, but I am getting no bounce tracking at all.  I've set up a valid account and e-mail on my shared host.  I also had the same experience that my e-mail sending was working until an upgrade.

Donald Lobo

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Re: CiviMail message bounces unexpectedly
August 12, 2009, 09:17:21 am

did u enable the debug statement as mentioned in the previous post by piotr?

most likely the mail server is rejecting the from email address. u'll need to work with your hosting provider for this. alternatively consider using civismtp

lobo
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jase700

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Re: CiviMail message bounces unexpectedly
August 12, 2009, 10:24:04 am
I did enable the debug statement just now.  I don't really know how to use the debugger to get the information that the others are providing.  Can you please elaborate?

jase700

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Re: CiviMail message bounces unexpectedly
August 12, 2009, 10:42:52 am
just got this information...

DEBUG: Recv: 220 wfmc.org ESMTP Sendmail 8.13.1/8.13.1; Wed, 12 Aug 2009 13:38:53 -0400 DEBUG: Send: EHLO www.wfmc.org DEBUG: Recv: 250-wfmc.org Hello npalmer.securesites.net [192.220.23.216], pleased to meet you DEBUG: Recv: 250-ENHANCEDSTATUSCODES DEBUG: Recv: 250-PIPELINING DEBUG: Recv: 250-8BITMIME DEBUG: Recv: 250-SIZE DEBUG: Recv: 250-DSN DEBUG: Recv: 250-ETRN DEBUG: Recv: 250-AUTH PLAIN LOGIN DEBUG: Recv: 250-DELIVERBY DEBUG: Recv: 250 HELP DEBUG: Send: AUTH LOGIN DEBUG: Recv: 334 VXNlcm5hbWU6 DEBUG: Send: d2ZtY3BvbGxpbmc= DEBUG: Recv: 334 UGFzc3dvcmQ6 DEBUG: Send: d29ya2Zsb3cyMDA5 DEBUG: Recv: 235 2.0.0 OK Authenticated DEBUG: Send: MAIL FROM: DEBUG: Recv: 553 5.3.0 ... User unknown DEBUG: Send: RSET DEBUG: Recv: 250 2.0.0 Reset state DEBUG: Send: MAIL FROM: DEBUG: Recv: 553 5.3.0 ... User unknown DEBUG: Send: RSET DEBUG: Recv: 250 2.0.0 Reset state DEBUG: Send: MAIL FROM: DEBUG: Recv: 553 5.3.0 ... User unknown DEBUG: Send: RSET DEBUG: Recv: 250 2.0.0 Reset state DEBUG: Send: QUIT DEBUG: Recv: 221 2.0.0 wfmc.org closing connection

Donald Lobo

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Re: CiviMail message bounces unexpectedly
August 12, 2009, 12:41:02 pm

check this line from your debug log

Send: MAIL FROM: DEBUG: Recv: 553 5.3.0 ... User unknown

You might want to check with your hosting provider and get them to approve that user create an account.

You can see the entire mail being sent, by enabling mail logging as described here:

http://forum.civicrm.org/index.php/topic,6143.msg27088.html#msg27088

lobo
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jsimonis

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Re: CiviMail message bounces unexpectedly
August 12, 2009, 04:34:25 pm
Piotr Szotkowski:

Yea, I posted the debug info right after your suggestion.

Our host went in and disabled a setting and everything started working fine. Apparently it was a setting regarding sender emails and was one that is known to cause other problems. Once they disabled that setting, everything worked fine.

Piotr Szotkowski

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Re: CiviMail message bounces unexpectedly
August 13, 2009, 02:29:21 am
Quote from: jase700 on August 12, 2009, 10:42:52 am
…
DEBUG: Send: MAIL FROM:
DEBUG: Recv: 553 5.3.0 ... User unknown
…

As Lobo noted, this is exactly the place where the problem happens.

First, you need to check what exactly is being sent as the MAIL FROM: SMTP info – this is most probably an email address in <angle brackets>, and so your browser threats it as an HTML tag and does not display it. To be sure there’s anything sent there, check the source of the page with the debug statement (right click on the page in your browser → View Page Source).

Second, contact your hosting provider and check what MAIL FROM: addresses are accepted by them.
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jase700

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Re: CiviMail message bounces unexpectedly
August 13, 2009, 08:03:12 am
Unfortunately still not able to figure this out.  Sendmail does work to send e-mails.  What am I losing by using Sendmail vs. SMTP?

Donald Lobo

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Re: CiviMail message bounces unexpectedly
August 13, 2009, 09:45:44 am

This is an issue with your hosting provider and not CiviCRM. You are better off following it up with them

we are more familiar with smtp. You also dont get bounce processing with sendmail

lobo
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  • CiviMail message bounces unexpectedly

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